What are the responsibilities and job description for the Customer Service Associate (Gallery Ambassador) position at Boise Art Glass?
Job Overview
We are seeking a friendly and energetic Customer Service Associate, also known as a Gallery Ambassador, to join our team. This role involves engaging with visitors, providing exceptional customer service, and supporting sales initiatives within our retail environment. The ideal candidate will have strong communication skills, a passion for retail, and the ability to create a welcoming atmosphere for all guests. This position offers an excellent opportunity to gain experience in retail sales, merchandising, and customer engagement in a dynamic setting.
Responsibilities
- Greet visitors warmly and assist them with inquiries about exhibits and products
- Operate POS systems for sales transactions, including cashiering and cash handling
- Conduct product demos to educate customers about featured items or exhibits
- Upsell merchandise and promote special offers to enhance visitor experience and sales
- Maintain visual merchandising standards by stocking shelves, cleaning and organizing displays of art
- Ensure the retail area is clean, organized, and well-stocked throughout the shift
- Provide excellent phone etiquette when handling inquiries via phone or email
- Assist with inventory management and stock replenishment as needed
- Support team members with supervising responsibilities during busy periods
- Engage visitors with friendly communication skills, including bilingual support if applicable
- Package/box up items sold or made in class for shipping
Experience
- Previous retail sales or customer service experience is preferred but not required
- Familiarity with POS systems, cashiering, and retail math concepts such as basic math skills are advantageous
- Experience in merchandising, product demos, or upselling techniques is a plus
- Bilingual abilities are highly valued to serve diverse customer needs
- Strong communication skills, including phone etiquette and customer engagement skills, are essential
- This position is ideal for individuals passionate about delivering outstanding customer service in a retail environment while gaining valuable experience in sales and merchandising that are strong self starters and can oscillate from task to task with ease.
Pay: $15.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15