Substance Use Disorder Services Coordinator

POSITION PURPOSE

The SUD Services Coordinator will be responsible for being the program’s initial contact by receiving and responding to all phone calls regarding program/services inquiries and scheduling appointments for providers. The SUD Services Coordinator will also provide all receptionists, clerical, organizational, and data reporting support to the Behavioral Health department. The SUD Services Coordinator will be in charge of the front desk area of the SUD unit, and they will provide a welcoming and professional atmosphere for clients and visitors.

Essential Duties, functions, & Responsibilities

• Handle all internal and external referrals for the SUD Department and sets up appointments with appropriate provider.
• Handle all intake calls and appointment scheduling for SUD providers. Enter all appointments in the electronic medical record system.
• Welcome clients and visitors by providing positive, welcoming, customer service-oriented experience and determining nature of business, announcing clients or visitors to appropriate personnel.
• Make friendly appointment reminder calls to clients.
• Ensure verification and eligibility of all insurances of clients. If clients do not have insurance, refer to insurance navigators for help in accessing and applying for insurance.
• Receive, sorts, and deliver all interoffice and regular mail and package deliveries to appropriate personnel and departments.
• Answer incoming telephone calls, determines purpose of call and forwards calls to appropriate personnel or department.
• Maintain incoming and outgoing faxes for the department staff.
• Perform any clerical support duties for all SUD staff such as but not limited to filing, copying, typing, scanning, etc.
• Perform check-in and registration to clients at their appointments using the electronic medical record system.
• Perform any data entry and generate/compiles any reports as needed.
• Manage all the proper release of confidential SUD department medical information that is requested.
• Keep front desk area, workstation, and department break room stocked, clean, and organized.
• Order and maintains all supplies and department inventory.
• Attend meetings pertaining to the job as needed.
• Follow HIPAA and Data Policy Act to ensure all client information is kept confidential.
• Maintain appropriate boundaries with clients and employees while maintaining a professional relationship.
• Assist with maintaining, organizing, and filing any client billing.
• As an employee of the Bois Forte Reservation, will follow the Bois Forte Procurement Policy and any other applicable procurement requirements when obtaining goods and/or services for the Bois Forte Band of Chippewa.
• Perform other duties as assigned.

MINIMUM MANDATORY QUALIFICATIONS

Experience:

· One (1) year experience working as a secretary or administrative assistant.

Education:

· High school diploma or equivalent.

License/Certification: · Must possess a valid Minnesota driver’s license, be insurable under the Band’s RTC Automobile Policy, and be eligible to drive under any other motor vehicle use policies applicable to the position. Mandatory Knowledge, Skills, Abilities and Other Qualifications:

· Must have excellent computer skills and knowledge.

· Knowledge of SUD services and services coordination.

· Experience working with electronic medical record systems, in particular EPIC system.

· Ability to multi-task. · Must have excellent customer services skills and friendly attitude.

· Excellent interpersonal skills in handling interactions with staff, other agencies, groups, and patients and families; capable of working with and actively participating with a diverse multi-disciplinary team.

· Knowledge of the Data Privacy Act and HIPAA.

· Basic knowledge of principles, procedures, techniques, trends, and literature of SUD (e.g., mental disorders, SUD, human development, social policy, developmental disabilities, cultural factors, etc.) in order to meet psychiatric SUD responsibilities. · Ability to handle sensitive situations in a calm, professional manner. · Demonstrates commitment to professional growth by attending in-service trainings and staff development programs and seeking out supervision when needed. · Ability to communicate effectively (written and spoken) with co-workers, clients, and outside parties. · Must be resourceful, take initiative, and have the ability to work with minimal direction and supervision. · Utilizes logical problem-solving techniques both independently and in collaboration with others in dealing with client and department needs. · Comply with the requirements of the Bois Forte Personnel Policy and the Bois Forte Code of Ethics. · Ability to work independently with minimal direction and within part of a team. · Excellent organizational and documentation skills. · Basic operation of a workstation (turning on/off, knowledge of basic functions and components) and general office equipment use/storage/maintenance of multiple usernames and passwords. Computer-related problem-solving skills through the use of available training and help desk. · Knowledge of Microsoft Office Suite (Word, Excel, etc.), internet software and appropriate storage of electronic files. · Ability to perform other duties as assigned.

PREFERRED QUALIFICATIONS

· One (1) year experience working in a Human Services related field.

Pay: $16.05 - $20.06 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $16 - $20