Winter Ticket Office Associate

Description

Join the Team: Ticket Office Sales Associate

Bogus Basin Mountain Recreation Area, Boise National Forest, ID, Seasonal, Winter Operating Season

Are you a customer-focused professional passionate about helping others enjoy the outdoors? At Bogus Basin, the largest nonprofit Mountain Recreation Area in the nation, we offer a unique space where community meets the mountain. We’re seeking a Ticket Office Sales Associate to provide exceptional service while completing guest transactions and creating memorable experiences for all visitors.

Why Bogus Basin?

Where Mountain Life Meets City Living:

Enjoy the rare opportunity to work at a four-season mountain recreation area while living in Boise—one of the fastest-growing, most livable cities in the U.S. With a vibrant downtown, walkable neighborhoods, and a thriving arts and food scene, Boise offers urban amenities with small-town charm, just 16 miles from the slopes.

Mission-Driven, Community-Focused:

As a 501(c)(3) nonprofit, Bogus Basin is dedicated to providing accessible, affordable outdoor recreation, education, and community programming year-round. Every dollar earned is reinvested into the mountain and its people; not shareholders. Our values of kindness, respect, professionalism, and fun shape a workplace where everyone is welcome.

Unbeatable Access to the Outdoors:

Located in the Boise National Forest, Bogus Basin offers year-round activities; from skiing, snowboarding, cross-country skiing, snowshoeing and tubing in the winter to mountain biking, hiking, and scenic chairlift rides in the summer. Employees enjoy the perks of mountain life with none of the resort town isolation.

How You’ll Make a Difference

As a Ticket Office Sales Associate, you’ll ensure guests receive accurate information, smooth transactions, and friendly service that enhances their overall Bogus Basin experience. From selling tickets to providing general information, you’ll be a key part of making our mountain welcoming and accessible.

A Day in the Life

You’ll start your day at either the Mountain or Downtown Ticket Office, greeting guests with a smile. Throughout the day, you’ll assist with season passes, tickets, locker rentals, and guest questions, while balancing your cash drawer and maintaining a clean, organized sales station. At day’s end, you’ll know you helped create lasting memories for guests enjoying the mountain.

Key Responsibilities

Guest Service & Sales

• Assist guests in the selection of tickets (Alpine), season passes (all types), and locker rentals.
• Provide general and specific information about Bogus Basin services, passes, benefits, and other department operations.
• Handle incoming ticket and season pass phone calls and some administrative calls.

Transaction & Data Management

• Accurately input data for passes and tickets into the RTP system.
• Account for and balance daily transactions to cash receipts.

Workplace Standards

• Organize, clean, and maintain sales stations and the overall sales office.
• Maintain a professional attitude towards guests and staff.
• Assist with special projects as needed.

Requirements

What You Bring

• Passion for Bogus Basin’s mission.
• Minimum 6 months of sales and/or cash handling experience.
• Strong customer service and verbal communication skills.
• Basic computer knowledge (Windows) and general accounting experience.
• Ability to add, subtract, multiply, and divide in all units of currency.
• Ability to present information effectively in small groups and one-on-one.
• Sound decision-making skills under pressure.
• Ability to work weekends, holidays, and the full winter season (mid-October through mid-April).
• Must be at least 18 years old 
• Ability to pass a background check.
• Physical ability to stand, balance, walk, and reach with hands/arms for extended periods.

What We Offer

• Seasonal position with opportunities to return annually.
• Exclusive employee perks: free or discounted ski passes for you and your family, as well as resort discounts.
• A supportive, community-oriented workplace with a focus on inclusion, recreation, and professional growth.

Working Conditions

• Majority of time spent in an indoor ticket office environment.
• May be exposed to outdoor environment and inclement weather.

Be Part of Something Bigger

At Bogus Basin, you’ll help shape a mission-driven nonprofit that brings recreation and education to the Treasure Valley all year long. If you’re ready to bring your energy and guest service skills to our True Bogus Spirit, we want to hear from you. Apply now and help guests fall in love with the mountain.

Equal Opportunity Employer

Bogus Basin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Application assistance available upon request.