Customer Liaison

SUMMARY:

Liaison with customers regarding scheduled requirements and shipments. 

ESSENTIAL DUTIES AND RESPONISIBILTIES:

• Includes the following.  Other duties may be assigned.
• Receives customer EDI releases.  Monitors accuracy of same through SAP system.  Enters manual orders (hard copy or fax) into SAP system.
• Handles customer shipment inquiries and communicate requirements throughout the organization.  Informs customers of production/shipment shortfalls as they occur.  Communicate with customers verbally and through electronic systems such as DDL.
• Notifies customers of shipments through ASN (Advanced Shipment Notification) in the EDI system.  Fax ASN’s to other customers as required.
• Maintain the following reports: ASN Summary Report (monthly), Flash Projection Report (monthly), Firm Order Flash Report (monthly), On Time Delivery Performance/Excess Freight (monthly).
• Review Daily Trend Report with production specialist before issuance of monthly final.  This must be balanced with the ASN Report and Delivery and Return Report.
• Track and record excess outbound freight for customer shipments.  Submit with On Time Delivery Performance / Excess Freight Report (monthly).
• Participant in APQP process as assigned by logistics manager. 
• Work closely with all departments to ensure smooth, timely launch of programs.
• Participate in production meetings.  Advise materials and/or production group of any immediate changes to the shipping plan

EDUCATION AND EXPERIENCE:

Bachelor’s Degree or equivalent from four year college, university and five years related experience in a manufacturing environment.

JOB REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

LANGUAGE SKILLS:

• Ability to write clear and concise reports and general business correspondence. Ability to effectively communicate, present information and respond to questions from groups of management, associates, customers, suppliers, and public.

MATHEMATICAL SKILLS:

• Ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division.

REASONING ABILITY:

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. 
• While performing the duties of this job, the associate is regularly required to stand; move around the plant; handle or feel objects, tools, or controls.  The associate is occasionally required to sit and stoop, kneel or crouch.
• The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job in the production area, the associate occasionally works near moving mechanical parts and may be exposed to fumes, airborne particles and toxic or caustic chemicals. 
• The noise level in the production area is usually loud.
• The noise level in the office area is usually moderate.