What are the responsibilities and job description for the Ralph Lauren Manager, Employee Experience & Culture, NA position at BoF Careers?
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Manager, Employee Experience & Culture, North America reports to the Head of Employee Experience & Culture, North America and plays a critical role in activating and delivering Employee Experience & Culture (EXC) strategies across the region. This role is responsible for implementing and rolling out programs as a part of the greater execution, managing projects, and drafting communications that translate data, insights, and strategy into meaningful employee experiences aligned to Our Purpose and The RL Way. This role partners closely with Global Employee Experience & Culture as well as the Employee Learning Experience team, People Business Partners, and business leaders to diagnose opportunities, implement solutions, and measure impact across all phases of the Ralph Lauren Employee Experience Journey : Explore, Consider, Begin, Belong, Separate, and Reconnect. Driven by data, insights, and analytics, this role requires a solutions and task-oriented individual with strong project management and communication skills. This role supports NA enterprise -wide EXC initiatives that engage employees by elevating routine moments, eliciting emotion, prompting reflection, and strengthening connection across NA retail , distribution centers, corporate, and wholesale populations. This is a highly collaborative, action-oriented role that operates with an employee-first mindset, balancing speed, rigor, and partnership to drive measurable improvements in engagement, retention, and experience.
Essential Duties & Responsibilities
Critical Success Factors
Key Skill Sets & Capabilities
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Manager, Employee Experience & Culture, North America reports to the Head of Employee Experience & Culture, North America and plays a critical role in activating and delivering Employee Experience & Culture (EXC) strategies across the region. This role is responsible for implementing and rolling out programs as a part of the greater execution, managing projects, and drafting communications that translate data, insights, and strategy into meaningful employee experiences aligned to Our Purpose and The RL Way. This role partners closely with Global Employee Experience & Culture as well as the Employee Learning Experience team, People Business Partners, and business leaders to diagnose opportunities, implement solutions, and measure impact across all phases of the Ralph Lauren Employee Experience Journey : Explore, Consider, Begin, Belong, Separate, and Reconnect. Driven by data, insights, and analytics, this role requires a solutions and task-oriented individual with strong project management and communication skills. This role supports NA enterprise -wide EXC initiatives that engage employees by elevating routine moments, eliciting emotion, prompting reflection, and strengthening connection across NA retail , distribution centers, corporate, and wholesale populations. This is a highly collaborative, action-oriented role that operates with an employee-first mindset, balancing speed, rigor, and partnership to drive measurable improvements in engagement, retention, and experience.
Essential Duties & Responsibilities
Critical Success Factors
- Tactically roll-out EXC initiatives with excellence, translating strategy into clear project plans, timelines, and deliverables
- Lead with data by leveraging global employee surveys, people insights, and analytics to identify priorities and measure impact for NA Region
- Draft clear, compelling communications that engages employees and leaders understand the why, what, and how of EXC initiatives
- Operate as a proactive partner to the Head of EXC, NA, anticipating needs, navigating stakeholders, and advancing priorities Key Responsibilities & Partnerships
- Partner with the Global EXC Strategy and ELX teams to identify, diagnose, and prioritize employee experience opportunities within North America
- Support the creation and develop of sustainable actions, ensuring NA initiatives are implemented on time and with measurable impact
- Collaborate with NA People Business Partners (HR Generalists), NA Retail, DC & Corporate Leadership, and communications teams to align on priorities and drive adoption
- Co-create and share global tools, resources, and best practices, adapting them to meet the needs of diverse employee populations in North America
- Maintain a strong pulse on the organization in North America, proactively navigating relationships to build trust, partnership, and momentum
Key Skill Sets & Capabilities
- Strong execution and project management skills, with the ability to operate proactively and independently
- Employee experience-first mindset with the ability to engage effectively across retail, distribution, and corporate environments
- Proven ability to build trust and credibility with leaders and cross-functional partners
- Excellent written and verbal communication skills
- Curiosity and awareness of retail and consumer-facing industry trends and evolving EXC best practices
- Comfort operating in a highly collaborative, team-driven environment where partnership is critical to success within the EXC and ELX team