What are the responsibilities and job description for the Systems Engineer Application Support position at Boehringer Ingelheim?
Description
Are you an experienced IT professional looking for a new challenge within an international pharmaceutical company? Then take the opportunity to become part of an exciting and energetic team!You will play a key role by delivering manufacturing execution solutions (MES) to support our manufacturing business. In this role you will build and maintain strong partnerships with different stakeholders. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
This role is located in our St. Joseph, MO office - close to the Kansas City area. We have a flexible schedule on site 2-3 days per week.
Duties & Responsibilities
Why Boehringer Ingelheim?
With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.
Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.
Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.
Want to learn more? Visit https://www.boehringer-ingelheim.com
Are you an experienced IT professional looking for a new challenge within an international pharmaceutical company? Then take the opportunity to become part of an exciting and energetic team!You will play a key role by delivering manufacturing execution solutions (MES) to support our manufacturing business. In this role you will build and maintain strong partnerships with different stakeholders. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
This role is located in our St. Joseph, MO office - close to the Kansas City area. We have a flexible schedule on site 2-3 days per week.
Duties & Responsibilities
- Together with our global MES team, you are working on the transformation of the existing MES landscape towards a cloud-native architecture based on OpenShift / Kubernetes and PostgreSQL, while also contributing to MES deployments involving Docker containerization and Oracle database integration to ensure a robust and scalable system architecture
- In addition, you contribute to the automation, integration, standardization, optimization and operation of the MES solutions to be implemented on the basis of our existing MES templates
- Support within the system life cycle (design, planning, implementation and run) of specific local and global manufacturing solutions
- Lead manufacturing execution implementation projects at our production sites on a global level in cooperation with other IT units and the business community
- Collaborate with OT teams to ensure seamless integration of MES with shop floor systems and a deep understanding of OT processes and data flows
- Support the basic creation and configuration of Master Batch Records (MBRs), with an understanding of their role in manufacturing and quality processes
- Provide incident and problem management support for MES deployments across all regions, ensuring timely resolution and continuous improvement of system reliability
- Lead structured investigations into recurring or high-impact MES issues using methodologies such as root cause analysis (e.g., 5 Whys, Fishbone diagrams)
- Document all investigations in compliance with GMP and regulatory standards, supporting audit readiness and traceability
- Analyze incident trends to identify systemic issues and propose improvements to MES templates, deployment strategies, or integration points
- Facilitate cross-functional meetings to align stakeholders on investigation outcomes and next steps.
- Knowledge of IT infrastructure technologies (Windows/Linux operating systems, Citrix) and database systems (Oracle / PostgreSQL)
- Associate degree in Computer Science or MIS with a minimum of 4 years experience; or Bachelor degree in Computer Science, or MIS, or related field with a minimum of 2 years of experience; or a Master degree in Computer Science, MIS, with minimum 1 year of experience; or relevant Business or IT experience of minimum of 4 years
- Strong team player with the ability to learn, as well as have a solution-oriented approach and prefer to work in an international and intercultural environmentExcellent command of English language
- Must be legally authorized to work in the United States without restriction.
- Must be willing to take a drug test and post-offer physical (if required).
- Must be 18 years of age or older.
- Knowledge or first experience with Manufacturing Execution Systems (especially Körber PAS-X 3.2 or 3.3) Advantage but not required
- Understanding of OT environments and their role in pharmaceutical manufacturing, including data acquisition and control systemsIs nice to have knowledge of Docker or RedHat OpenShift / KubernetesIs.
- Experience with MBR design and lifecycle management within MES platforms, in regulated environments.
- Hands-on experience with Docker-based deployments and Oracle database administration or integration in manufacturing IT systems.
Why Boehringer Ingelheim?
With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.
Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.
Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.
Want to learn more? Visit https://www.boehringer-ingelheim.com