Customer Supply Chain Manager

Bodycote Offers:

Pay Range $95,000 - $115,000 based on skills/experience

40k Match, Medical, Dental, and Vision Plans for Employees and Families.

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team!

Summary: The scope of this position is to manage the upstream supply chain, production planned and overall customer experience as the plant’s liaison between customers’, plant management, and account managers, to assure the timely delivery of parts and services. The position requires close interface with the Plant Manager and the rest of the plant’s senior leadership team, while supervising the Master Planning, Scheduling, Purchasing and Shipping/Receiving Departments. The Customer Supply Chain Manager works with minimal supervision and within established guidelines set by the General Manager.

Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to the following.

• Train and mentor employees, including essential support, unwavering adherence to policies and leadership for the safety of all associates.
• Manages the business Supply Chain and Customer Service including Master Planning, Production Scheduling, Purchasing and Shipping/Receiving.
• Responsible for collaborating with the Plant Manager and the rest of the site’s senior leadership team on operational requirements to meet current and forecasted customer demand.
• Collaborate cross functionally to create and maintain supply chain management strategies that assure on-time delivery and optimal inventory levels based on published lead-times and carrying costs.
• Oversee supplier communications and negotiations.
• Analyze supply chain data, market research and supplier performance data to support strategic sourcing initiatives targeting cost reduction and process improvement.
• Monitor and forecast supply chain trends and their impact on inventory and production planning in support of developing strategies to mitigate supply chain risks and disruptions.
• Responsible for ensuring daily production schedules are generated and communicated in a timely manner.
• Evaluates workload against operational capacity to manage realistic and accurate customer commitments for work completion.
• Evaluates and reports out on plant incoming and outgoing Delivery performance, identifying problem areas and bringing forward recommendations for improvements.
• Brings forth and facilitates opportunities for improvement for operational throughput and labor efficiencies.
• Responsible for facilitating professional and timely responses to customer inquiries for commitments, status updates, expedite requests and related problem resolution.
• Coordinates customer related issues and requests for special handling, services, quotes and inquiries.
• As a Senior member of the Site Leadership Team, takes an active and leading role in implementing and promoting the site EHS initiatives, taking full ownership of their area(s) of responsibility and driving compliance to established standards.
• Participates in staff meetings.
• Performs other duties as dictated by position or required by the General Manager.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holder.
• Bachelor Degree in business, management or equivalent and a minimum 5 years of experience in a similar role.
• Must have a minimum of 5 years supervisory experience.
• Requires thorough knowledge of capabilities, equipment availability, and special processing requirements.
• Must be capable of providing customers with accurate turn-time commitments.
• Language Skills: Must be able to communicate effectively, both orally and in writing.
• Requires effective communication skills for interfacing with top management levels, shop supervision and customers.
• Requires ability to instill confidence in customers through understanding of needs and maintain a high level of credibility.
• Must be tactful, diplomatic, and patient when handling customer complaints.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand, and follow rules and procedures and accept constructive criticism.
• Must demonstrate the ability to read, write and communicate the English language.
• May have access to compensation information of other employees or applicants in this role and as such cannot disclose the pay of other employees or applicants to other individuals.
• Knowledge and hands on experience of computer applications including Microsoft Office and databases is required.
• Detail-oriented and goal-driven customer service professional possessing exceptional communication, leadership, and organizational skills.
• Must demonstrate the ability to streamline operation that increase efficiency and company profit.
• Must possess problem solving abilities to help resolve challenges effectively and efficiently.

Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to the following.

• Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment.
• Manual dexterity to perform data entry functions.
• Ability to bend, pull, stoop and reach to perform functions.
• Ability to lift 25-30 lbs.
• May be exposed to heat, fumes, noise, and humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must be able to communicate effectively orally and in writing.
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.