What are the responsibilities and job description for the Spa Receptionist position at Body Soul Spa?
We are currently seeking an outgoing, friendly, positive mindset, and customer-oriented Spa Receptionist to join our team.
Previous experience in a customer service or receptionist role, preferably in a spa or hospitality environment preferred. As a Spa Receptionist, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere for our clients.
Attire is business chic
Your primary responsibility will be to ensure the smooth operation of the front desk and reception area while assisting clients with scheduling appointments and answering their inquiries.
Responsibilities:
Greet and welcome clients in a warm and professional manner.
Provide outstanding customer service by addressing client inquiries in person, over the phone, or via email.
Assist clients with scheduling appointments, rescheduling, and cancellations using our appointment management software.
Maintain accurate client records, including contact information and treatment preferences.
Handle cash and credit card transactions, including processing payments and issuing receipts.
Manage and organize the reception area, ensuring it is clean, tidy, and well-stocked with necessary supplies.
Coordinate with therapists and estheticians to ensure smooth flow of appointments and manage any scheduling conflicts.
Inform clients about available spa services, promotions, and special offers.
Collaborate with the spa team to ensure a seamless client experience from check-in to check-out.
Address and resolve client complaints or concerns in a professional and timely manner.
Maintain a high level of knowledge about the spa's services, packages, and products.
Adhere to spa policies and procedures, including privacy and confidentiality guidelines.
Assist with light administrative duties, such as filing, data entry, and inventory management, as needed.
Requirements:
Previous experience in a customer service or receptionist role, preferably in a spa or hospitality environment.
Professional dress appropriate for spa required. Business Chic
Excellent interpersonal and communication skills, with the ability to interact professionally with clients and team members.
Strong organizational and multitasking abilities, with a keen attention to detail.
Proficiency in using appointment scheduling software and basic computer skills.
Positive and friendly demeanor, with a passion for providing exceptional customer service.
Ability to work in a fast-paced environment and remain calm under pressure.
Flexibility to work evenings, weekends, and holidays, as required.
Knowledge of spa treatments, therapies, and products is a plus.
Join our team and be a part of a welcoming and serene environment dedicated to enhancing the well-being of our clients. We look forward to hearing from you!
Compensation is hourly plus commission.
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $13 - $16