What are the responsibilities and job description for the Customer Service Representative (CSR) position at Bocatti Experience?
About Us
Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Miami.
Position Overview
The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.
Responsibilities
Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Miami.
Position Overview
The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.
Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Assist with reservations, bookings, and basic scheduling support
- Document customer interactions and update internal records
- Coordinate with event, kitchen, and service teams as needed
- Support front-of-house operations during events when required
- Follow company policies and customer service standards
- Previous customer service or hospitality experience preferred
- Strong verbal and written communication skills
- Ability to multitask and remain organized
- Comfortable using basic computer systems and scheduling tools
- Ability to work evenings and weekends as required
- Professional demeanor and problem-solving mindset
- Employment Type: Full-time or part-time
- Schedule:Typical workdays Monday-Friday
- Standard shifts: 8 hours
- Overtime opportunities during peak event periods
Salary : $17 - $25