What are the responsibilities and job description for the Call Center Agent position at Bocatti Experience?
About Us
Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process.
Position Overview
The Call Center Agent is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support.
Responsibilities
Schedule: Monday-Friday with occasional weekend support
Shift Length: 6-8 hours
Pay: $17.00 - $26.00 per hour, depending on experience
Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process.
Position Overview
The Call Center Agent is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support.
Responsibilities
- Answer inbound calls and respond to customer inquiries professionally
- Make outbound calls for booking confirmations, follow-ups, and client support
- Assist customers with scheduling and booking requests
- Document customer interactions and maintain accurate records
- Resolve basic customer concerns or escalate issues when necessary
- Coordinate with booking, event, and operations teams
- Follow company communication standards and procedures
- Previous call center, customer service, or administrative experience preferred
- Strong verbal communication and interpersonal skills
- Basic computer proficiency and data entry skills
- Ability to multitask in a fast-paced environment
- Professional phone etiquette
- Reliable, organized, and customer-focused
- Flexible scheduling
- Opportunities to work at various events
- Supportive team environment
Schedule: Monday-Friday with occasional weekend support
Shift Length: 6-8 hours
Pay: $17.00 - $26.00 per hour, depending on experience
Salary : $17 - $26