HOSTESS FOH

Job Title                              Hostess

Level                                     Experienced

Job Location                      Boca Woods Country Club - Boca Raton, FL

Position Type                    Full-Time, Part-Time

Education Level               Undisclosed

Job Shift                              Any

Job Categories                  Hospitality

Position Summary:

Fine-dining establishment located in the heart of Boca Raton is seeking experienced host/host. Full-time, year-round positions available. We offer competitive pay as well as health care packages, 401K, paid time off and more. Please submit resume for immediate consideration. See responsibilities and requirements below.

Responsibilities:

• The ability to retain the top 50 member names of most frequent patrons, and greet the member warmly, by name.
• Provide exceptional service with a warm smile to our guests.
• Be the first point of contact with our guests.
• Engage in friendly conversation while seating guests in a timely fashion.
• Help dining room staff by assisting in water, coffee service and anything else that would promote guest satisfaction.
• Manage wait list during high volume to accurately set guests expectations.
• Always strive to exceed guests' expectations and needs.
• Coordinate with servers and managers to ensure proper table management.
• Retain knowledge of our menu and daily specials in order to assists servers when needed and accurately take to-go orders.
• Create signs, table numbers and place cards in Microsoft Office when needed for special events.
• Organize reservations and coordinate reservation times to ensure proper kitchen efficiency.
• Deliver remarkable service while adhering to our company’s standard operating procedures, rules and regulations.
• Hold outstanding interpersonal and team building skills with an aptitude for building rapport with a diverse range of guests, managers, and coworkers.
• Possess a talent of quickly resolving issues prior to escalation with an ending result of a satisfied guest.
• Other duties as assigned.

Requirements:

• Preferred have at least 2-4 years of experience in the service industry.
• Preferred Can provide 3 reliable references from previous positions.
• Ability to lift up to 40 pounds and work on your feet for long periods of time.
• Be proficient in the English language both written and verbal.
• Possess strong customer service skills and interpersonal work relations.
• Provide proof of authorization to work legally in the United States.
• High School Diploma/GED
• Exhibit an enthusiastic, outgoing, positive and upbeat personality.
• Must display high attention to detail and excellent organizational skills.
• Preferred be proficient in Microsoft Word and Publisher

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel objects, tools, or controls, talk or hear, taste or smell.  The employee is frequently required to walk. The employee is occasionally required to reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles and is frequently exposed to extreme cold and extreme heat.

The noise level in the work environment is usually loud.

Compensation:

• Salary is commensurate with experience.

This is a full-time position eligible for full benefit package such as: 

• • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Supplemental Life Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Vacation Time
  • Paid Sick/Personal Time Off
  •  Holiday Pay

Boca Woods Country Club believes in a culture where the following and practiced and lived by daily.

• Creates a feeling of overall Hospitality, Warmth and Energy through interactions with Members and Staff.
• Responsible for genuine hospitality to all Members and guests, that compliments the service-centric culture of the Club.
• Maintains high visibility, regularly communicating and interfacing with Members, both in person and through structured written communications.
• Is a “Steward of the Brand,” ensuring the intention of the Mission, Vision and Guiding Principles for the Club is understood through actions, practices, processes and through discussions.
• Takes a “Coaching and teaching” approach to team member development and directs corrective action procedures as necessary.
• Responsible for hiring, coaching, disciplinary action, and ensuring proper documentation is completed.
• Focused on continued development of a culture in which all staff are committed creating “wow” moments for Members and guests.
• Works closely with Club partnerships and approved consultants to ensure successful recruitment, retention and performance of the team members who represent the Organization.
• Greets guests and maintains a visible and approachable presence throughout the operation.
• Responds to Member/guest complaints and promptly addresses their concerns.
• Holds and attends regular team meetings for reports, developing alignment across all areas of responsibility.
• As a “Team Player” of Boca Woods Country Club, the Clubhouse Manager must be flexible and is required to perform any job, in whatever capacity, as requested by the General Manager that may be necessary for the smooth operation of Boca Woods Country Club.

Disclosure Statement:

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

I have reviewed and understand the responsibilities of this position as listed above. I understand that I will be required to perform the duties listed in the description as part of my permanent job responsibilities and duties. I also understand that this job description is not intended to be an employment contract and that my employer (Boca Woods Country Club) reserves the right to make necessary revisions to the job description at any time without prior notice.  I further understand that this job description in no way states or implies that these are the only duties to be performed while in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or issue assignments.