What are the responsibilities and job description for the Guest Service Representative position at Boca Raton Marriott at Boca Center - Dimension Hospitality?
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
5. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
6. Take the initiative to greet guests in a friendly and warm manner.
7. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
8. Other duties as assigned.
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- hotel front desk: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $15