What are the responsibilities and job description for the Front Office Supervisor position at Boca Raton Marriott at Boca Center - Dimension Development?
Overview
Join our dynamic hospitality team as a Front Office Supervisor, where you'll be the welcoming face and operational leader of our front desk. This energetic role involves overseeing guest check-in and check-out processes, managing reservations, and ensuring exceptional guest experiences. Your leadership will set the tone for a positive environment, guiding front desk staff to deliver top-tier customer service while maintaining smooth hotel operations. If you thrive in a fast-paced setting and have a passion for hospitality management, this is your opportunity to shine!
Responsibilities
- Supervise daily front desk operations, including guest arrivals, departures, and reservations management using property management systems (PMS) such as OPERA.
- Lead and motivate front desk staff to deliver outstanding customer service, ensuring adherence to phone etiquette and hospitality standards.
- Handle guest inquiries, resolve issues promptly, and provide personalized guest relations to foster loyalty and satisfaction.
- Oversee night audit procedures, balancing accounts and preparing reports to ensure financial accuracy.
- Implement hotel emergency procedures effectively, ensuring safety protocols are followed during incidents or emergencies.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Maintain comprehensive records of guest interactions, reservations, and service requests to optimize property management systems (PMS).
Skills
- Proven experience in hospitality management with a strong background in front desk operations and hotel management.
- Multilingual or bilingual abilities that enhance communication with diverse guests.
- Expertise in hospitality reservation systems such as OPERA and other property management systems (PMS).
- Exceptional customer service skills with a problem-solving mindset to address guest concerns efficiently.
- Knowledge of hotel emergency procedures and night audit processes to ensure safety and operational accuracy.
- Strong phone communication skills coupled with excellent phone etiquette for client interactions.
- Previous resort or hotel experience that demonstrates familiarity with guest services, guest relations, and hospitality standards.
Embark on a rewarding journey where your leadership elevates every guest’s stay! We’re committed to fostering an inclusive environment that values energetic professionals dedicated to delivering memorable hospitality experiences.
Pay: $18.00 - $18.50 per hour
Expected hours: No less than 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $18 - $19