What are the responsibilities and job description for the Service Writer/Advisor position at Bobcat of the Rockies?
Bobcat of the Rockies - Henderson is a full-service Bobcat dealership. We provide new and used compact equipment for sale and rental. We also provide genuine Bobcat parts and complete service. Bobcat of the Rockies is your dealer for all your decorative concrete products and supplies.
Bobcat of the Rockies - Henderson is seeking a Service Writer/Advisor to join our busy dealership. Successful candidates will have strong organization skills, great customer service and a willingness to learn our business.
Monday-Friday work week / Day Shift
Guaranteed Hourly Wage Position - No More Flat Rate! $23-30/hour plus bonus, negotiable based on experience.
Benefits
- Health, Vision, and Dental Insurance
- Boot and Safety Glasses Reimbursement
- Christmas Savings Program
- Paid Vacation and Flex Time
- Matching 401K Plan
- Profit Sharing and Bonus Program
- Short and Long-term Disability
- Company Paid Life Insurance
- Critical Care and Accident Insurance
- Employee Assistance Program
- Paid Training
- Many opportunities for advancement (We prefer to promote from within)
- Family friendly company
Responsibilities
- Schedule all service work and provides supervision of administration and warranty
- Take all service requests from salesmen and customers as a service writer
- Open, close, and manage all service tickets.
- Understanding of the billing process
- Answer phones and direct calls to the appropriate department
- Communicate with Parts Department and Warehouse team for technician parts needs
- Verify parts are entered properly on service orders
- Assist the service manager in meeting department goals as needed
- Greet customers and assist with unloading/loading machines
- Communicate effectively to customers regarding technicians findings
- Assist with assigning jobs to technicians
- Maintain awareness of job status and time requirements of all jobs in the shop in order to communicate appropriate timelines of repairs with service team and customers
- Proactively communicate with customers when repairs will take longer than originally quoted and/or if more issues have arisen in the repair process
- Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE
- Additional duties as assigned
Qualifications
- Positive outlook and excellent communication, both verbal and written
- Excel in a high volume fast paced environment
- Creative problem solver
- Excellent customer relations skills
- Good computer and systems knowledge
- Experience with construction or ag equipment preferred
- Familiarity with the inner workings of a service drive
- Must be able to pass a drug screen
- Valid driver's license in good standing is preferred
- Bilingual in Spanish is a plus
Physical Requirements
- Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
- Physically able to operate construction equipment and forklifts
- Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
- Occasionally exposed to weather conditions, fumes, and loud noise
- Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift.
Application review will begin on October 17th. This announcement will remain open until November 17th.
To apply, submit an application and resume at https://www.berrycompaniesinc.com/careers/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.