What are the responsibilities and job description for the Service Writer position at Bobcat of Houston?
Bobcat of Houston is a full-service Bobcat Dealership. We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offers parts as well as both mobile and shop service.
Bobcat of Houston - Jersey Village is seeking a Service Writer to join our busy dealership. If you have previous experience in the automotive industry, a mechanical aptitude, and great customer service skills we want to talk to you!
Responsibilities
Bobcat of Houston - Jersey Village is seeking a Service Writer to join our busy dealership. If you have previous experience in the automotive industry, a mechanical aptitude, and great customer service skills we want to talk to you!
Responsibilities
- Schedule all service work and provides supervision of administration and warranty
- Take all service requests from salesmen and customers as a service writer
- Understanding of the billing process
- Answer phones and direct calls to the appropriate department
- Communicate with Parts Department and Warehouse team for technician parts needs
- Verify parts are entered properly on service orders
- Assist the service manager in meeting department goals as needed
- Greet customers and assist with unloading/loading machines
- Communicate effectively to customers regarding technicians findings
- Previous automotive experience preferred not required
- Excellent communication skills, both verbal and written
- Relevant experience is a plus
- Familiarity with the inner workings of a service drive
- Must be able to pass a drug screen
- Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
- Sitting most of the time
- Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
- Occasionally exposed to weather conditions, fumes, and loud noise
- Health, Vision, and Dental Insurance
- Boot and Safety Glasses Reimbursement
- Christmas Savings Program
- Paid Vacation and Flex Time
- Matching 401K Plan
- Profit Sharing and Bonus Program
- Short and Long-term Disability
- Company Paid Life Insurance
- Critical Care and Accident Insurance
- Employee Assistance Program
- Paid Training
- Many opportunities for advancement (We prefer to promote from within)
- Family friendly company