What are the responsibilities and job description for the Service Writer/Advisor position at Bobcat of Atlanta?
Bobcat of Atlanta - We are an authorized dealer of new and used Bobcat compact construction equipment including skid steers, track loaders, compact excavators, telehandlers, utility vehicles and more. We provide service both in the field and in our facility.
Bobcat of Atlanta – Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our business.
Responsibilities
Bobcat of Atlanta – Norcross is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills, and a willingness to learn our business.
Responsibilities
- Schedule all service work and provides supervision of administration and warranty
- Take all service requests from salesmen and customers as a service writer
- Open, close, and manage all service tickets.
- Understanding of the billing process
- Answer phones and direct calls to the appropriate department
- Communicate with Parts Department and Warehouse team for technician parts needs
- Verify parts are entered properly on service orders
- Assist the service manager in meeting department goals as needed
- Greet customers and assist with unloading/loading machines
- Communicate effectively to customers regarding technician’s findings
- Assist with assigning jobs to technicians
- Maintain awareness of job status and time requirements of all jobs in the shop in order to communicate appropriate timelines of repairs with service team and customers
- Proactively communicate with customers when repairs will take longer than originally quoted and/or if more issues have arisen in the repair process
- Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE
- Additional duties as assigned
- Bilingual in Spanish is preferred
- Positive outlook and excellent communication, both verbal and written
- Excel in a high volume fast paced environment
- Creative problem solver
- Excellent customer relations skills
- Good computer and systems knowledge
- Experience with construction or ag equipment preferred
- Familiarity with the inner workings of a service drive
- Must be able to pass a drug screen
- Valid driver's license in good standing is preferred
- Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
- Physically able to operate construction equipment and forklifts
- Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
- Occasionally exposed to weather conditions, fumes, and loud noise
- Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift.
- Health, Vision and Dental Insurance
- Critical Care and Accident Insurance
- 401K Plan
- Profit Sharing
- Bonus Program
- Short and Long-term Disability
- Company Paid Life Insurance
- EMPAC Employee Assistance Program
- Christmas Savings Program
- Paid Vacation and Flex Time
- Paid Training
- Many opportunities for advancement (We prefer to promote from within)
- Family friendly company