What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Bobby Patterson - State Farm Agent?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
With over 33 years of experience with State Farm, including 11 years in Agency Field Leadership, our office is built on a foundation of deep industry knowledge, strong community ties, and a commitment to excellence. We’re proud supporters of Abbeville and Dixie High Schools, active members of the Abbeville Chamber of Commerce and Abbeville Rotary Club, and honored to have qualified for both Million Dollar Round Table and Chairman’s Circle — achievements that reflect the strength of our team and the trust of our community.
With over 33 years of experience with State Farm, including 11 years in Agency Field Leadership, our office is built on a foundation of deep industry knowledge, strong community ties, and a commitment to excellence. We’re proud supporters of Abbeville and Dixie High Schools, active members of the Abbeville Chamber of Commerce and Abbeville Rotary Club, and honored to have qualified for both Million Dollar Round Table and Chairman’s Circle — achievements that reflect the strength of our team and the trust of our community.
We’re looking for someone who thrives on opportunity — a self-starter who’s resourceful, driven, and unafraid to find answers and take initiative. In return, we offer a supportive environment with a 401k and employer match, licensing reimbursement, and flexibility when it’s needed.
If you’re ready to be part of a respected agency that values both excellence and growth, you may be the perfect fit for our team.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Bobby Patterson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.