Host/Hostess

The host/hostess offers outstanding service for our guests as they arrive and depart the dining room which includes professional phone skills, management of the reservation book, assisting the servers as needed, and monitoring the dining room for cleanliness.

SPECIFIC JOB RESPONSIBILITIES

• Greet and seat members and guests with a friendly and welcoming demeanor.
• Knowledgeable of table numbers, section numbers, and proper table rotation.
• Inspect dining room prior to opening to ensure cleanliness, proper setup, and presentation.
• Organize the Host/Hostess station.
• Ensure menus and wine lists are clean and presentable.
• Manage the guest reservation book and system.
• Assist servers that are busy or overloaded.
• Bus and reset tables.
• Frequently check the restrooms for cleanliness and supplies.

CORE COMPETENCIES

• Evaluation of customer satisfaction and responsiveness.
• Readiness and flexibility to assist where needed.
• Punctual and accommodating.
• Strong multi-tasking skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Walk, sit, stand for long periods of time, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
• Lift up to 25 lbs. regularly; up to 50 lbs. occasionally and to lift overhead and push/pull, move lighter objects.
• Indoor conditions that may be warm.
• Work near: grill and fryer.
• Noise level in the work environment is frequently loud.

Required Skills

• Evaluation of customer satisfaction and responsiveness.
• Readiness and flexibility to assist where needed.
• Punctual and accommodating.
• Strong multi-tasking skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:

• Walk, sit, stand for long periods of time, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
• Occasionally lift up to 25 lbs. and to lift overhead and push/pull, move lighter objects.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may:

• Be exposed to outside weather conditions.
• Noise level in the work environment is frequently loud