What are the responsibilities and job description for the Switchboard Operator 2:30pm-11 pm position at Bobby Dodd Institute?
Job Overview
We are seeking a dedicated and professional Switchboard Operator to join our team. The ideal candidate will be responsible for managing incoming calls, directing them to the appropriate departments, and providing exceptional customer service. This role requires strong communication skills and the ability to handle multiple tasks efficiently in a fast-paced environment.
At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can lead more independent and purposeful lives when provided the right guidance, support and opportunities.
Job Summary:
Screen & route incoming calls using electronic attendant console.
Provide instructions & assistance to callers within and outside the medical center.
Essential Duties:
Process all incoming/outgoing calls
Answer emergency calls & alarms and follow SOP regarding routing/ reporting
Maintain appropriate records
Perform overhead paging services as required within the hospital
Provide general information as requested (I.e. visiting hours)
Provide pager distribution within the hospital for specific VA employees
Qualifications:
High School Diploma/GED
Excellent written & verbal communication skills
Working knowledge of Microsoft Excel and Word
Excellent grammar and proofreading skills
Must have a good speaking voice.
Minimal typing involved to access phone directory
Excellent customer service skills
Must be able to work any rotating shift if needed
Must be able to pass criminal background check
Must work well in a team environment & possess
excellent organizational, interpersonal, decision-
making and prioritization skills.
Further Requirements:
Must be able to sit for extended periods of time
Must have dependable transportation to and from work
BENEFITS
- Dental insurance and Vision insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Two weeks paid time off after one year / plus eleven paid federal holidays that begin at hire date
- Retirement plan
- Health and welfare pay that is used to pay for benefits the employee chooses, such as medical, dental and vision
- Fixed Indemnity policy to help offset medical and prescription costs
Bobby Dodd Institute (BDI) is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18