Advanced Health Technician-Telehealth Clinical

The Northern Arizona VA HCS is seeking a dynamic Advanced Health Technician to join our Connected Care team! The Advanced Health Technician (Telehealth Clinical) functions as an education and training expert within the Virtual Health Resource Center (VHRC) and as the primary trainer/preceptor for new Telehealth Clinical Technicians (TCT).

Qualifications:

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience/Education:
  • Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR
  • Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR
  • Experience and Education: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
    • Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR
    • Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
• Certification: None
• English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part.

Health Technician -Telehealth Clinical, GS-7 (Advanced) Grade Determination:

• Experience: One year of experience equivalent to the next lower grade level(GS-06).
• Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate all of the following KSAs.

1. Ability to use independent technical judgment to analyze, evaluate and resolve problems.
2. Knowledge of quality control and assurance procedures and principles of performance improvement.
3. Ability to function effectively between competing priorities.
4. Knowledge of proper maintenance and troubleshooting of telehealth equipment.
5. Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.
6. Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.
7. Ability to perform successful knowledge transfer regarding the use of telehealth technologies.

Preferred Experience: Minimum 1 year experience working as a Telehealth Clinical Technician (TCT) and at least 1 TCT preceptor certification in either CVT or SFT modalities.


Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.


Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

Responsibilities:

The Advanced Telehealth Clinical Technician (TCT)- Training Specialist provides high level support and training to staff, Veterans, and other stakeholders. Primary duties include but are not limited to:

• Scheduling simple and complex intra-facility and inter-facility trainings
• Installing VA mobile health applications
• Configuring and troubleshooting VA mobile health applications and equipment
• Giving on-the-job training to new employees (local and at the CBOC sites)
• Leading a team of telehealth staff by providing guidance and technical direction relating to the telehealth program
• Making available written instructions and reference materials for use by team members in the accomplishment of tasks or projects

Work Schedule: Monday through Friday, 07:30am- 4:00pm but work schedule may be adjusted to meet the needs of the service.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

Salary : $417