What are the responsibilities and job description for the Head of Social Media & Community position at Bob's Watches?
About Bob's Watches
Bob's Watches is the leading online destination for buying, selling, and trading pre-owned luxury watches. Built on transparency, trust, and expertise, we offer one of the world's largest selections of authenticated luxury timepieces, backed by real-time market pricing and exceptional service.
As we continue to grow, we're looking for a Head of Social Media & Community to lead our social strategy across organic and paid channels, helping us expand our audience, strengthen our brand, and drive measurable business results.
The Role
We are seeking a strategic, creative, and data-driven social media leader to own Bob's Watches' social presence across Instagram, YouTube, TikTok, Facebook, LinkedIn, and emerging platforms.
This role sits at the intersection of content, community, brand, and performance marketing. You will be responsible for developing and executing a social strategy that grows audience, increases engagement, drives traffic and revenue, and reinforces Bob's position as the most trusted name in pre-owned luxury watches.
The ideal candidate has a proven track record building social programs for premium consumer brands and understands how to balance storytelling, audience growth, creator partnerships, and performance-driven outcomes.
What You'll Do
Social Strategy & Leadership
- Own and execute Bob's Watches' social media strategy across all channels
- Develop annual, quarterly, and monthly social growth plans aligned with business objectives
- Identify emerging trends, platform opportunities, and content formats that can drive audience growth
- Partner with Brand, Content and Digital teams to ensure cohesive storytelling across channels
- Report regularly on performance and make recommendations based on data
Organic Social
- Lead content planning, publishing, and optimization across all platforms
- Develop channel-specific strategies for Instagram, YouTube, TikTok, LinkedIn, and Facebook
- Build social content franchises that educate, entertain, and engage watch enthusiasts
- Drive audience growth, engagement, reach, and community participation
- Oversee community management and audience engagement strategies
Paid Social
- Partner with internal performance marketing teams and external agencies to develop paid social strategies
- Provide assets and inform creative testing frameworks and campaign concepts
- Analyze performance and provide recommendations to improve efficiency and results
- Ensure paid and organic social efforts work together to maximize impact
Creator & Partnership Programs
- Identify and manage influencer, ambassador, and creator relationships in partnership with the marketing coordinator
- Develop social-first partnerships that drive awareness and customer acquisition
- Measure and report on partnership effectiveness and ROI
What We're Looking For
- 10 years of experience in social media, digital content, or growth marketing
- Proven track record building and leading high-performing social or content teams
- Strong understanding of both organic and paid social media
- Experience scaling social channels and building engaged communities
- Strong creative instincts with an eye for premium visual storytelling
- Ability to interpret performance data and translate insights into action
- Experience working with creators, influencers, and brand ambassadors
- Passion for luxury, watches, fashion, automotive, sports, or enthusiast-driven categories is highly preferred
Success in the First 12 Months
- Increase social audience growth across key channels
- Increase social-driven traffic and revenue contribution
- Develop a creator and ambassador program that drives measurable impact
- Scale paid social campaigns and build an asset creation process
- Establish Bob's Watches as the most authoritative social voice in the luxury watch industry
Why Work With Us
Join a dynamic team at the forefront of luxury e-commerce.
- Medical, Dental, and Vision Insurance
- Employer-paid Life and AD&D Insurance
- Complimentary lunches and snacks
- Friendly, collaborative workplace culture
- Company-sponsored events and outings
Join an Award-Winning Team!
We’re proud to share that we were voted one of America’s Best Retailers in USA Today's Top 500 list — a testament to our commitment to excellence, innovation, and customer satisfaction. If you're passionate about delivering top-tier service and want to be part of a nationally recognized brand, we’d love to meet you!
The Company reserves the right to alter or amend an employee’s job responsibilities at any time based on the needs of the business. We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws. If you require alternative methods of application or screening, you must approach the employer directly to request this.
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