Café Associate

Overview

Job Title: Café Associate - Part-Time

Department: Restaurant

Location: On-site, Milwaukie, OR

Shift: Part-Time, variable schedule - includes weekends

Wage: $18.00/Hr tips

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Purpose: To inspire joy with wholesome foods. 

Values: Respect, Teamwork, Accountability, Determination 

Position Overview: The Café Associate assists customers by taking orders, serving specialty coffees and baked goods, and checking in with customers while maintaining a clean dining area for guests.

Responsibilities

Essential Job Functions:

• Ensures customers are timely greeted and kindly welcomed.
• Recommend, select, and help customers with menu options based on customer needs and desires.
• Share product knowledge enthusiastically and accurately to elevate service and increase sales.
• Operate cash register with a high level of accuracy.
• Takes accurate orders in a timely manner.
• Stock shelves and insures proper merchandise rotation.
• Ensure beverage/food/merchandise is properly tagged, stickered, and displayed.
• Must remain friendly and service oriented, even during times of long lines and high traffic.
• Ensure a clean, organized, safe, and respectful environment for guests and employees.
• Cleans and restock workstations/ beverage stations and ensure all equipment is sanitized.
• Maintain a clean and organized store/restaurant/coffee area.
• Engage customers in a sincere, friendly and professional manner, asking about their drink/food preferences, making suggestions when appropriate while noting allergies.
• Confront and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Ensures that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized and stocked counter and food window area.
• Embrace change by being open to new ideas.
• Communicate effectively with individuals, groups, peers, management, and the general public.
• Maintains knowledge on all Bob’s Red Mill offerings and confidently and accurately communicating that knowledge to customers.
• Complies with all company policies and procedures and operates all equipment in a safe and food-safe manner.
• Complies with Bob’s Red Mill food safety policies and procedures including adherence to FDA regulations and Good Manufacturing Practices (GMPs).
• Performs other tasks and duties as assigned.
• Be willing to assist in other departments as needed.

Knowledge, Skills and Abilities:

• Possesses knowledge of safe food-handling procedures, sanitary cooking conditions, proper hand washing techniques and rules for securing hair.
• Ability to move quickly and work in a fast paced environment.
• Demonstrates proper organizational, time management, and multi-tasking skills.
• Possesses a positive and professional attitude and has a team player philosophy.
• Demonstrates the ability to handle critical feedback in a positive manner and learns from mistakes during the training process.
• Demonstrates the ability to handle complaints and resolve conflicts with guests and staff.
• Demonstrates Respect, Teamwork, Accountability, and Determination. 
• Ability to work in an environment where exposure to potential food allergens is or may be present.  

Qualifications

Education and Experience:

• High School diploma or equivalent preferred.
• Must be able to obtain a Food Handlers Certificate required
• 1 year of experience in a fast paced specialty coffee environment preferred.
• Must be available to work weekends.
• Must be able to obtain an OLCC service permit.

Physical Demands:    

• Position routinely requires walking or standing for long periods up to 2 hours at a time
• Position requires ability to bend, squat and climb stairs frequently with a serving tray.
• Position requires the ability to lift up to 50lb

Work Environment:

• The primary work environment for this position is within the restaurant and outdoor seating area as weather permits.
• Employees will be exposed to common food allergens.