What are the responsibilities and job description for the Fine Jewelry Sales Consultant position at Bob's Jewel Shop?
Fine Jewelry Sales Consultant – Full Time
Bob’s Jewel Shop | Lumberton, NC
$14.00–$19.00 per hour | Full-Time
Monday–Friday | No Weekends
Join a Trusted Lumberton Jeweler Since 1948
Bob’s Jewel Shop is hiring a Full-Time Fine Jewelry Sales Consultant to join our team in Lumberton, North Carolina.
We are looking for an outgoing, professional and motivated individual who enjoys working with people, building customer relationships and achieving sales goals.
Jewelry experience is preferred, but not required. Candidates with experience in retail sales, luxury retail, customer service, fashion, bridal, hospitality or other relationship-based sales environments are encouraged to apply.
This is an excellent opportunity for someone who wants to build a career in the jewelry industry while working Monday through Friday with no weekend hours.
Compensation & Benefits
- $14.00–$19.00 per hour, based on experience
- Full-time position
- Paid Time Off (PTO)
- Employee discount
- Monday–Friday schedule
- Saturdays and Sundays off
- Ongoing jewelry and sales training
- Opportunity to develop fine jewelry, bridal and custom-design expertise
- Work with a respected, locally owned business established in 1948
What You’ll Do
As a Fine Jewelry Sales Consultant, you will help customers celebrate some of life's most important moments—from engagements and weddings to anniversaries, birthdays and special occasions.
Your responsibilities will include:
- Sell fine jewelry, diamond engagement rings, wedding bands, gifts and other merchandise
- Help customers select jewelry based on their needs, style and budget
- Build relationships with new and existing customers
- Confidently present merchandise and ask for the sale
- Develop product knowledge in diamonds, gemstones and fine jewelry
- Assist customers with custom jewelry and special orders
- Accurately take in jewelry repairs and explain the repair process
- Follow up with customers by phone, text or other approved communication
- Maintain accurate customer and client information
- Build wish lists and future sales opportunities
- Participate in store promotions, special events and client outreach
- Help maintain beautiful, clean and organized jewelry showcases
- Follow established store procedures and security standards
- Participate in sales meetings, role-play and ongoing training
- Work collaboratively with other team members to provide exceptional customer service
- Accept coaching and apply feedback to continuously improve performance
Sales & Performance Expectations
This is a sales-focused position, and candidates should be comfortable working toward measurable goals.
Performance will include:
- Individual jewelry sales goals
- Customer follow-up and client outreach
- Repair intake and follow-through
- Care plan and service attachment
- Participation in promotions and special events
- Customer retention and relationship building
- Exceptional customer experiences that help generate referrals and positive reviews
- Accuracy, professionalism and accountability
What We’re Looking For
Our ideal candidate is someone who:
- Has previous retail, sales or customer service experience
- Enjoys talking with people and building relationships
- Is comfortable working toward sales goals
- Can confidently recommend products and ask for the sale
- Has excellent verbal and written communication skills
- Is dependable, punctual and professional
- Is organized and detail-oriented
- Takes initiative without needing constant direction
- Is comfortable learning new products, systems and sales techniques
- Responds positively to coaching and feedback
- Works well as part of a small team
- Demonstrates honesty, integrity and professionalism
Previous jewelry sales experience is preferred but not required. We are willing to train the right person.
About Bob’s Jewel Shop
Bob’s Jewel Shop has proudly served Lumberton, Robeson County and the surrounding North Carolina communities since 1948.
As a locally owned independent jeweler, our reputation has been built on trust, quality craftsmanship and personal service.
For generations, families have trusted Bob’s Jewel Shop for engagement rings, wedding bands, fine jewelry, gifts, custom jewelry and repairs.
We believe that buying jewelry should be personal. Our goal is not simply to make a transaction—we want to build relationships that bring customers back for generations.
Our Values
At Bob’s Jewel Shop:
- Trust is earned through honesty and consistency.
- Every customer deserves personal attention.
- Teamwork creates better outcomes.
- Professionalism and integrity are non-negotiable.
- Long-term relationships matter more than short-term transactions.
- Every team member is accountable for contributing to the success of the store.
Schedule
Monday–Friday: 9:00 AM–5:30 PM
Saturday: Closed
Sunday: Closed
This is a full-time, in-person position at our Lumberton, NC jewelry store.
Apply Today
If you have experience in retail sales, jewelry sales, luxury retail, customer service or relationship-based selling and are looking for an opportunity to grow with a respected local business, we would like to hear from you.
Please apply with your current resume and relevant work experience.
Bob’s Jewel Shop is looking for someone who wants more than a job—we are looking for someone who wants to become a trusted part of our customers’ most important celebrations.
Pay: $14.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $14 - $19