What are the responsibilities and job description for the Manager In Training-Front Desk Staff position at Bob's Gym & Fitness, LLC?
Monday - Thursday 12:00p-8p
Friday: 10a-6pp
Essential Duties and Responsibilities
● Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
● Provides security and control to the front door and pro shop area of the facility.
● Personally check each member into the gym using the proper check-in procedures.
● Monitor check-ins to identify delinquent accounts
● Register all guests into the gym using proper registration procedures.
● Ensures that guests and appointments are directed to the appropriate fitness
consultant in a prompt, professional manner.
● Answers phone calls by the third ring in a professional and courteous manner and
uses proper phone greeting techniques.
● Addresses caller’s requests and/or takes appropriate messages noting caller’s
name.
● Complete assigned cleaning lists with satisfactory quality
● Responds immediately to member requests, inquiries and concerns.
● Maintain a neat appearance and wear proper uniform attire with name tag while on duty.
● Remains active on Basecamp software to remain keenly aware of important
information and activities happening in the club.
● Reserves time/makes appointments for special classes or other activities sponsored by the gym.
● Processes retail, meal and shake sales.
● Attends all staff meetings as directed.
● Cleans and maintains the front desk area according to BFit standards.
● Responsible for gym walk-thru and resets, as designated.
● Logs all maintenance concerns that are reported.
● Follows and reports any safety concerns.
● Notifies management of gym incidents that require incident reports.
● Works when scheduled and adheres to company attendance policies.
● Performs other reasonable work assignments as directed by management to include
but not limited to cleaning and picking up of weights.
Manager in Training (MIT) 1 year program
Develop leadership, operational, and customer service skills through hands-on training while preparing to lead a BFIT location. The Manager in Training partners with experienced leaders to learn team development, membership growth, financial performance, and day-to-day club operations, with the goal of becoming a confident, people-first leader who delivers an exceptional member and employee experience.
Qualifications
● High school diploma or equivalent required.
● Excellent customer service skills are required.
● Ability to communicate effectively with both staff and members.
● Ability to communicate effectively verbally, non-verbally and in writing is required
● Understanding of basic accounting principles is required.
● Understanding of basic cash processing procedures is required.
● Functional computer skills are required.
● Ability to multitask.
● Must be able to work a flexible work schedule to include holidays and weekends.
● Must be able to lift 25 lbs repeatedly and stand for extended periods of time
● Comply with all BFit policies and procedures
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k) matching
- Employee assistance program
- Employee discount
- Life insurance
- Retirement plan
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Evansville, IN 47715 (Required)
Ability to Relocate:
- Evansville, IN 47715: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15