Retail Sales Associate - Guest Experience Specialist

Bob's Discount Furniture is seeking a Guest Experience Specialists to join our team. This dual-focused role combines consultative sales with essential operational and visual merchandising tasks. You'll work in a fast-paced outlet/showroom, helping customers find the perfect home furnishings while also ensuring the outlet/showroom is well-maintained and organized. This position is ideal for energetic, dependable, and self-motivated individuals who thrive in a collaborative environment.

This role requires a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Engage with customers in a friendly, low-pressure manner, building rapport to understand their needs and guide them through the sales process. Sell according to the “Bob’s Way”

• Involve Store Management in the sales process to help overcome customer objections and assist with closing the sale.

• Maintain a positive, enthusiastic, and respectful demeanor in all interactions with customers and colleagues.

• Achieve monthly sales goals and key metric targets (e.g., Conversion, Goof, BWtP, Acima).

• Maintain an expert-level knowledge of all Bob’s Discount Furniture products, pricing, and policies.

• Contribute to the ongoing effort to maintain the store's appearance, including straightening, light cleaning, and identifying damaged merchandise.

• Perform operational tasks such as pricing and tagging merchandise, assisting with assembly, loading guests and moving/relocating products on the outlet/showroom floor.

• Collaborate with store management and teammates to improve sales performance and maintain outlet/showroom standards.

• Actively assist in conducting inventory and staging the outlet/showroom for new merchandise in accordance with visual guidelines.

• Utilize digital tools and point-of-sale systems to manage sales and track customer orders.

• Adhere to all safety requirements and procedures of Bob’s Discount Furniture.

• Attend and participate constructively in all scheduled meetings, workshops, and training sessions.

• Arrive at work on scheduled days, on time, in proper attire and work scheduled shift. This includes working all weekends and major holidays, unless specified otherwise by management.

Qualifications & Skills

• Customer-Focused: Strong interpersonal skills with a passion for providing excellent customer service.

• Sales Acumen: Experience in a sales environment, with a consultative approach to selling.

• Dependable & Proactive: Energetic, self-motivated, and able to work independently while contributing to the overall team success.

• Organized: Strong time management and organizational skills, with the ability to handle multiple tasks efficiently.

• Team Player: Excellent communication and collaboration skills to work effectively with colleagues and management.

• Tech Savvy: Basic computer proficiency and comfort with digital tools and point-of-sale systems.

• Physical Ability: Must be able to stand and walk for extended periods, and lift and move objects up to 50 lbs unassisted.

• Must be at least 18 years old.

Preferred:

• Previous retail or commission-based sales experience.

• Experience with customer relationship management (CRM) tools.

• Bilingual communication skills.

Equal Opportunity

• It is policy of Bob’s Discount Furniture, LLC, to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, handicap, disability, citizenship, veteran or military status, or any other protected status in accordance with federal and state law and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

Working Environment

• Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 50 lbs. without assistance

• Ability to move throughout all areas of the store

• Move objects up to 200 lbs. with assistance- team lift

• Stand or sit continuously to perform job functions

• Visually able to perform essential job functions

Benefits & Perks

• Competitive Pay: Hourly wage plus commission structure.

• Comprehensive Benefits: Medical, Dental, and Vision insurance.

• Paid Time Off: Vacation, sick days, holidays, and your birthday.

• Retirement Plan: 401(k) Profit Sharing Plan with a generous company match.

• Employee Support: Emergency financial assistance programs (Bob’s Helping Hand & Bail Out), Employee Assistance Program, and employer-paid Life Insurance.

• Growth Opportunities: On-demand learning, professional development, and tuition reimbursement.

• Generous Employee Discount: Starting on Day 1.

Our Culture

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We are committed to creating a place as diverse as the communities we serve, where every team member feels valued and supported.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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