What are the responsibilities and job description for the Service Advisor - Bob King Mazda position at Bob King Automotive Group?
Bob King Automotive
Responsibilities Of The Automotive Service Advisor Include
Responsibilities Of The Automotive Service Advisor Include
- Ensure that customers receive prompt, courteous, and effective service and continual communication 100% of the time!
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently by communicating with your Dispatcher and Service Director
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems, partnering with Technicians as needed ; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Team Player
- Agree to be fitted for and wear a uniform daily
- Successfully navigate all computer systems to get the customer's vehicle checked in and ensure all processes run smoothly, comfortable with mobile apps and technology
- Multi Tasking skills are a Must
- Organized and friendly personality
- Demonstrated ability to manage mutiple computer systems at once
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Excellent at communication and follow up with customers
- Clean driving record and valid driver’s license