What are the responsibilities and job description for the SERVICE ADVISOR position at Bob Johnson Auto Group?
Bob Johnson Lexus is looking for qualified and experienced individuls to join our service team.
A Lexus service consultant serves as a primary point of contact between the guest and service repair shop
Providing outstanding customer service skills and relationship building skills with our Bob Johnson Lexus guests, while managing the repair and maintenance process in the repair shop.
Maintain a fleet of loaner vehicles to provide to our guests
Learn and use various different software programs provided by Bob Johnson and Lexus to ensure a seemless experience
Maintain a schedule of guests of 15 or more appointments through out a daily basis
Assist the guest with various different concerns and translate it on a work order for the repair shop
Maintain constant communication with the guest via text, phonecalls, or emails
Maintain constant communication with the repair shop
Qualifications:
- Customer Service: Exceptional skills in communication, interpersonal relations, and customer satisfaction.
- Organizational Skills: Strong ability to manage multiple tasks, stay organized, and work efficiently in a fast-paced environment.
- Technical Aptitude: Basic understanding of automotive repair and maintenance. Familiarity with dealership management systems (DMS) and manufacturer-specific tools is often required.
- Professionalism: A professional appearance, strong work ethic, and the ability to work independently.
- Customer Interaction: Greet customers promptly and courteously, and act as the primary point of contact for their service needs.
- Vehicle Assessment: Listen to customer concerns, visually inspect vehicles, and identify the services or repairs needed.
- Estimates and Scheduling: Provide accurate cost estimates for repairs and maintenance, and coordinate the service center's schedule.
- Liaison: Communicate with service technicians to track the status of repairs and relay information to the customer.
- Communication and Education: Clearly explain to customers the services recommended and the associated costs.
- Administrative Tasks: Maintain accurate records, write reports on time and labor costs, and manage the service workflow.
- Problem Solving: Address any issues that arise during the service process and find solutions to ensure customer satisfaction.
Salary : $60,000 - $100,000