IT Operations Manager - Baytown

OPENS: 09/29/2025
CLOSES: Until Filled
JOB TITLE: IT Operations Manager
REPORTS TO: Chief Information Officer
DEPT. / SCHOOL: Academic / Bob Hope School / Baytown Elementary School
WAGE / HOUR STATUS: Non-Exempt/Full Time

Primary Purpose

Administer and operate the district’s central administrative computer networks. Develop, maintain, and monitor all district local area networks (LAN), wireless local area networks (WLAN), and wide area networks (WAN). Responsible for installation, testing, and oversight of all network hardware, personal computers, software, and related equipment.

Oversee and manage ticketing, IT staff and processes for all district staff to resolve problems relating to computer- and communications-related services. Responsible for phone support, technology issue evaluation, and distribution of technology-related work orders.

Perform installation and maintenance on computer equipment and software applications throughout the district. Support technology use by providing training on hardware and software as required.

Qualifications

Education/Certification

Bachelor’s degree in computer science or management information systems, or equivalent experience in network administration

· Novell Certified Network Engineer (CNE) (include if applicable)

· Microsoft Certified Systems Engineer (MCSE) (include if applicable)

· Cisco Certified Network Professional (CCNP) (include if applicable)

Special Knowledge/Skills

· Broad Knowledge of computer hardware and software applications.
· Knowledge of various operating systems.
· Knowledge of software used in education industry, word processing, spreadsheet, database, etc.
· Knowledge of computer workstation setup and installation.
· Ability to detect and resolve technical or technology related problems.
· Ability to provide one or one, or group training to support technology users. Excellent organizational, communications, and interpersonal skills.

Experience

10 years work experience installing, maintaining, repairing and supporting computer hardware, software and peripherals

Major Responsibilities and Duties

Network Management

1. Oversee the installation and testing of network hardware, software, and upgrades, and identify and resolve issues. Implement and maintain all system configurations and ensure that system maintenance is performed.
2. Monitor and analyze system utilization; recommend improvements as needed.

Technical Support

1. Serve as liaison to software and hardware vendors to maintain appropriate product support.
2. Develop and maintain network design and configuration documentation. Consult with end users to identify need, analyze systems specifications, and correct related problems.
3. Process and prioritize technology related work orders.

4. Evaluate costs and make recommendations on technology related repairs.

    

5. Arrange for contract repairs for work that cannot be performed by district staff.

    

6. Work cooperatively with end-users to detect and resolve hardware / software issues.

    

7. Communicate with software and hardware vendors to resolve end-user problems.

    

8. Communicate with Network Administrator to detect and resolve end-user problems with internally developed applications and database management.

Safety

1. Operate tools and equipment according to prescribed safety procedures.
2. Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
3. Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately.

Equipment Repair and Maintenance

1. Diagnose and repair equipment, including computers and peripherals.
2. Perform preventive maintenance on equipment, including computers and peripherals.
3. Maintain accurate updated records of work performed, materials used, and time required to perform repairs and maintenance.

Installation

1. Install and upgrade computers and peripherals throughout the district.
2. Relocate computer hardware, peripherals, and equipment as needed.
3. Install and configure software as needed.
4. Assist with the installation, maintenance, troubleshooting, and repair of network equipment.

Other

1. Identify and recommend the acquisition of software and hardware to meet the networking needs of the district.
2. Compile, maintain, and file all reports, records, and other documents required.
3. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
4. Follow district safety protocols and emergency procedures.
5. Respond to after-hours emergencies as needed.
6. Other duties as assigned.

Working Conditions

Equipment Used

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)

Environment: Occasional prolonged and irregular hours; frequent on-call and after-hours work; occasional districtwide travel; may be required to be on-call 24 hours a day; may be exposed to electrical hazards.

Mental Demands: Work with frequent interruptions; emotional control under stress

Mental Demands/Physical Demands/Environmental Factors

Physical Demands/Environmental Factors:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent standing, stooping, bending, twisting, kneeling, pushing, pulling, reaching, minor lifting and sitting on floor.

2. Frequent use of small hand tools and electronic test equipment.

3. Frequent districtwide travel.

4. Prolonged use of computer and telephone, repetitive hand motions.

5. Occasional prolonged and irregular hours.

6. May have exposure to biological hazards.

7. Occasional moderate lifting.

8. May be required to be on-call 24 hours a day.

This job description has been reviewed to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment, and the District reserves the right to change this job description and/or assign tasks for the employee to perform, as the District may deem appropriate.

ABOUT BOB HOPE SCHOOL
Bob Hope School is a growing open-enrollment public charter school (non-profit) providing parents a choice in their child's education.  Bob Hope Elementary is a Montessori / Dual-Language campus.  Instruction is conducted in a two-way immersion program, where teachers fluent in English teach ELA and those fluent in Spanish teach SLA and are supported by teacher aides with a strong command of both languages. Campuses are located in Port Arthur, Beaumont, and Baytown, Texas.  The Hughen Center, Inc. is the charter holder of Bob Hope School. 

Bob Hope School provides equal employment opportunity for all applicants and employees. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.