Quick Lube Service Advisor

Bob Brown Auto has been a locally owned and operated regional Des Moines car and truck dealer for over 60 years. We not only offer sales but also assure brilliant after-sales services for our customers. We also serve as a great dealer for Urbandale, Johnston, Waukee, West Des Moines, Des Moines, Ankeny, and all of Central Iowa. Our commitment to community and service is what brings people to us from all over the Des Moines area.

We strive to have the best facilities, the best people, the best selection, and the best service. Our goal is to ensure all of our customers have the best experience.

Job Summary

As a Quick Lube Service Advisor, you’ll be assisting customers and internal staff on the Quick Lube needs of the dealership. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability. Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.

Benefits

• Paid Time Off
• Medical Insurance
• Prescription Insurance
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• Disability Insurance
• Cancer/Accident/Critical Illness Coverage
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Employee Assistance Program
• 401k Plan with Company match
• Employee discounts
  
  
  

Compensation

This position pays a weekly hourly wage and a monthly commission of sales.

Responsibilities

• Train & Oversee Quick Lube Technicians
• Work Collaboratively with Service & Sales departments
• Test to check whether systems and components are secure and working properly
• Isolate the systems or components that might have caused the problem
• Drive the vehicle for testing purposes
• Maintain efficiency and accuracy in diagnosing as well as repairing vehicles
• Repair or replace worn parts ahead of the vehicle’s breakdown or damage
• Use power tools, machine tools, and common hand tools to perform various tasks
  
  
  

Requirements

• Ability to identify the problem quickly
• Clean & valid Driver's License
• Knowledge of automobiles
• Effective analytical and communication skills
• Strong reading, computer, and mathematics skills
• Ability to learn new technology and repair and service procedures and specifications
• Comfortable operating electronic diagnostic equipment
• High school diploma or GED
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.