What are the responsibilities and job description for the Experienced Service Advisor - GM Experience Preferred position at Bob Bell Chevrolet of Baltimore?
Experienced Automotive Service Advisor
Location: Bob Bell Chevrolet
Job Type: Full-time
Pay: Competitive, based on experience
Bonus: GM Experience and Bilingual (Spanish) Preferred
Bob Bell Chevrolet is looking for a motivated and experienced Service Advisor to join our high-volume dealership. If you have a strong background in customer service, a passion for the automotive industry, and experience with GM vehicles — we want to hear from you!
What You'll Do:
- Greet customers and gather vehicle information
- Accurately document customer concerns and symptoms
- Recommend maintenance services based on mileage, age, and history
- Create detailed cost estimates for parts and labor
- Monitor repair progress and keep customers updated
- Review and finalize repair orders and invoices
- Clearly explain repairs and charges to customers
What We're Looking For:
- Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager (required)
- Proven track record of excellent customer satisfaction
- High energy, reliable, and team-oriented
- Long-term career mindset with a desire to grow
- Strong communication and organizational skills
- CDK software experience (a plus)
- GM dealership experience and/or bilingual (Spanish) skills are a plus
Why Work with Us:
- Competitive pay structure
- High-traffic, established dealership
- Supportive and professional work environment
- Opportunities for growth and advancement
- Be part of a respected name in the automotive community
Benefits:
- Medical and Prescription Drug Plans
- Health Savings Account (HSA) Eligibility
- Wellness Program
- Dental and Vision Plans
- 401K
- Disability and Life Insurance
- We have 6 dealerships in the greater Baltimore, Maryland area!
- Employee Car Purchase Program
- Career Progression
- Great Company Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
