What are the responsibilities and job description for the Host/Hostess position at Boathouse Pub & Eatery?
Job Summary
We are seeking an energetic and welcoming Host/Hostess to join our vibrant hospitality team! In this pivotal role, you will be the first point of contact for our guests, creating a warm and inviting atmosphere from the moment they arrive. Your enthusiasm, organizational skills, and exceptional customer service will ensure a seamless dining experience for all. If you thrive in a fast-paced environment and enjoy connecting with people, this is your opportunity to shine in a dynamic restaurant setting. This paid position offers a chance to develop valuable hospitality skills and be part of a passionate team dedicated to guest satisfaction.
Duties
- Greet guests warmly upon arrival, providing a positive first impression of the restaurant
- Manage restaurant reservations efficiently using reservation management systems such as Open Table
- Maintain an organized waitlist and seating chart to optimize table turnover and guest flow
- Communicate clearly with guests via phone and in person, demonstrating excellent phone etiquette and communication skills
- Coordinate with servers and kitchen staff to ensure timely seating and guest service
- Handle guest inquiries regarding menu items, wait times, and special requests with professionalism
- Assist with restaurant table management systems to monitor seating arrangements and availability
- Uphold food safety standards by maintaining cleanliness in the host station and adhering to health guidelines
- Support guest relations by providing attentive service, addressing concerns promptly, and ensuring overall guest satisfaction
Experience
- Previous experience as a host/hostess or in food service is preferred but not required; we value enthusiasm and a positive attitude above all
- Familiarity with restaurant reservation management software such as Aloha POS or Micros POS is advantageous
- Strong organizational skills to manage reservations, seating charts, and guest flow effectively
- Excellent communication skills for engaging with guests, team members, and handling phone communication professionally
- Basic math skills for managing reservations, waitlists, and table counts accurately
- Experience with POS systems used in restaurants to assist with guest check-ins and billing processes is a plus
- Knowledge of food safety practices and hospitality standards to deliver exceptional guest experiences
Join us in creating memorable dining moments! We’re committed to fostering a lively, supportive environment where your hospitality talents can flourish. This role offers an exciting opportunity to develop your career in the vibrant world of food service while making every guest feel valued from their first hello to their farewell.
Pay: $12.00 - $30.00 per hour
Work Location: In person
Salary : $12 - $30