What are the responsibilities and job description for the School Based Health Operations Manager position at BOARD?
Career Opportunity: School Based Health Operations Manager
Reports to: Chief Operating Officer
Organization: The HealthCare Connection (THCC)
Location: Cincinnati, OH
About The HealthCare Connection:
Founded in 1967, The HealthCare Connection was Ohio’s first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care.
We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy.
Benefits:
- Health Insurance and Rewards Program
- Dental, and Vision Insurance
- Free Life & Short-Term Disability Insurance
- 403(b) Retirement Plan with employer match
- Comprehensive Paid Time Off (PTO)
- 10 Paid Holidays
Position Summary:
The HealthCare Connection (THCC) has a growing school-based health program in multiple school districts. The Operations Manager for School Based Health (SBHCs) will utilize independent judgment and sound decision-making skills as the lead for managing the day-to-day operations and support for the SBHCs. They will be responsible for process implementation and program leadership to ensure sustainable and effective operations across all SBHCs. The role is focused on maximizing operational efficiency and enhancing processes to support the overall success of school-based health services, always with partner relationships in mind. The Operations Manager will collaborate with various stakeholders to ensure optimal service delivery, accurate reporting, and continuous improvement in meeting SBHC program goals. This position offers a unique opportunity to contribute to the growth and success of school-based health centers, ensuring that students receive the healthcare services they need in a supportive, efficient, and impactful environment.
Key Responsibilities:
- Staff Support, Recruitment & Supervision:
a. Interview PSS candidates for position openings, participate in other SBH candidate interviews
as needed and make hiring recommendations in consultation with the COO and Human
Resources.
b. Provide ongoing support to meet staffing needs for optimal clinic operation.
c. Assure PSS staff are aware of the performance expectations of their position. Provide ongoing
support and guidance.
d. Proactively evaluate PSS staff performance and provide feedback in a timely manner.
Recognize staff for outstanding performance. Document and administer corrective action as
necessary.
e. Complete written performance appraisals in accordance with established policy and
procedure - Administration and leadership functions:
a. Continuously monitor and track expenses to comply with program budget. Participate in
annual budgeting and inventory process.
b. Attend and participate in THCC staff meetings and training sessions as required.
c. Address and resolve patient complaints. Monitor patient satisfaction and ensure superior
customer service from SBH staff.
d. Serve as liaison between PSS, other SBH staff, and administration.
e. Convey a positive attitude and serve as a role model for staff in the areas of customer service
and compliance with core values.
f. Apply leadership, creative thinking, and analytical skills to improve individual program
performance.
g. Leverage expertise and resources in solving operational issues and unexpected challenges that
occur across all SBHCs.
h. Assist with the setup of new SBHCs, including equipment ordering, construction status
monitoring, and ensuring timelines are met.
i. Coordinate and lead SBHC site tours for stakeholders, ensuring accurate and informative
presentations.
j. Create and review SBHC specific processes and policies as needed.
k. Ensure appropriate reporting of adverse incidents.
l. Participate in monthly SBHC meetings, prepare agendas, distribute meeting minutes, and
ensure follow-up on action items and resolutions. - General Operations:
a. Manage day-to-day operations and ensure best practices for all SBHCs, addressing staff
needs, troubleshooting operational issues, and ensuring smooth clinic functioning to
reach productivity and consent goals.
b. Implement operational processes to ensure efficiency and compliance with health center
guidelines.
c. Develop positive working relationships with SBHC staff, nurses and partners.
d. Ensure record keeping and manage inventory and supplies according to standards.
e. Ensure proper maintenance and good working order of all equipment and tools.
4. Data Management & Reporting:
a. Manage the collection, analysis, and reporting of data from SBHCs, generating meaningful
reports and dashboards that highlight the impact of school health services to school partners
and THCC and help drive results.
b. Monitor and interpret data results to make informed decisions that improve service delivery.
5. NextGen / EHR Support:
a. Collaborate with personnel monitoring NextGen work queues, providing feedback to
NextGen users and ensuring issues are resolved in a timely manner.
b. Act as the SBHC specialist for NextGen, supporting PSS staff in minimizing registration errors
and improving system functionality.
6. Assume other duties as assigned by the COO
Qualifications:
EDUCATION
• Bachelor’s degree in healthcare management, operations or related field.
WORK EXPERIENCE
• 3-5 years of experience in operations, school-based health, management/leadership.
• Proven experience in operations management in a healthcare setting.
• Strong understanding of data management and reporting systems.
• Knowledge of MS Office, experience with practice management and EHR systems.
Preferred:
- Proficiency in Epic or similar Electronic Health Records (EHR) systems.
• Leadership experience in SBHCs and/or Federally Qualified Health Center.
• Bachelors or Master’s in Business, Health Administration, Management/Operations
• Expert level comfort with Excel and other reporting systems; Data Management.
Equal Employment Opportunity/Drug-Free Workplace:
The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability.
THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.