What are the responsibilities and job description for the ServiceNow Solutions Architect Sr. position at Board of Regents, University System of Georgia and by and on behalf of GA Tech?
The ServiceNow Solutions Architect will be a key member of the Digital Business Enablement team within the Office of Information Technology, collaborating with Program Leads, Executive Sponsors, and business stakeholders to design and deliver enterprise ServiceNow solutions across Human Resources, Finance, Administrative, and Technology Services. Solutions are expected to align with ServiceNow platform best practices, be scalable and sustainable, and support robust performance analytics to enable continuous improvement. This role also provides mentorship and technical guidance to ServiceNow product owners and developers within Digital Business and the Citizen Developer Program.
Leadership skills, including working with diverse groups collaboratively in gaining consensus; leadership specific to IT services and support units (help desks and public computing facilities, infrastructure, administrative, etc.); professional staff management; negotiating complex contracts
Preferred Educational Qualifications
Master''s degree in related discipline or equivalent, related experience.
Preferred Qualifications
Preferred Certifications
· ServiceNow Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA)
· ServiceNow Certified System Administrator
· ServiceNow Certified Application Developer
· ServiceNow Certified Implementation Specialist
Preferred Skills
· Proven experience architecting and implementing ServiceNow solutions across multiple product lines, including HR Service Delivery (HRSD), IT Service Management (ITSM), and Customer Service Management (CSM), within complex business environments; experience in Higher Education is a plus.
· Exceptional communication skills with demonstrated confidence in engaging executive level stakeholders, and the ability to translate complex technical concepts into clear, actionable business language.
· Expert knowledge of the Common Services Data Model (CSDM) and a proven ability to apply its concepts to real world operational and architectural scenarios.
· Experience working with Agile development teams and modern delivery practices.
· Strong organizational and time management skills, with a high level of professionalism and attention to detail.
· Self-motivated, adaptable, and able to work independently while contributing effectively within cross functional teams.