Field Operations Manager

Company: Board & Brew | Location: Los Angeles / Orange County, CA (Hybrid) | Type: Full-Time | Compensation: Based on Experience

Board & Brew has been crafting exceptional sandwiches and building a passionate community around great food for over 45 years. With 33 locations and a growing franchise network, we are one of Southern California's most beloved fast casual brands. We're expanding — and we're looking for operators who want to grow with us.

The Field Operations Manager is a critical hire as Board & Brew scales its franchise network across the LA and Orange County markets. This person will be the boots-on-the-ground operational partner for our franchisees — guiding new locations from buildout through launch and providing ongoing support to ensure every store runs to the Board & Brew standard.

This is not a desk job. The Field Operations Manager carries real operational authority — responsible for ensuring every franchisee location meets Board & Brew's brand, quality, and operational standards. You will be the standard-bearer in the field, and franchisees will look to you for guidance, accountability, and support.

This is a hybrid role requiring regular field presence at store locations, construction sites, and franchisee meetings across the LA/OC region.

Franchisee Compliance & Brand Standards

• Conduct structured field visits to audit franchisee locations against Board & Brew operational, food safety, and brand standards
• Issue findings, corrective action plans, and follow-up timelines when locations fall out of compliance
• Escalate repeat or critical violations to leadership with documented evidence
• Serve as the authoritative voice on "the Board & Brew way" in the field

Franchisee Onboarding & Launch Support

• Serve as the primary operational point of contact for new franchisees from signing through grand opening
• Coordinate pre-opening checklists, timelines, and cross-functional dependencies to ensure on-time launches
• Conduct in-person store readiness assessments prior to opening

Store Buildout Coordination

• Partner with franchisees, general contractors, and vendors to manage buildout timelines and milestones
• Identify and escalate risks or delays that could impact the opening schedule
• Help develop and refine a repeatable buildout playbook for future franchise openings

Ongoing Franchisee Operations Support

• Conduct regular field visits to assess operational performance, guest experience, and brand standards
• Issue corrective action plans and hold franchisees accountable to resolution timelines
• Build strong relationships with franchisees that balance support with clear accountability

SOP Development & Training

• Support the development, documentation, and rollout of operational SOPs
• Train franchisee teams on Board & Brew standards, systems, and processes
• Identify gaps in existing SOPs and recommend improvements based on field observations

Vendor & Contractor Management

• Coordinate with approved vendors and contractors during buildout and ongoing operations
• Hold vendors accountable to timelines, quality standards, and contractual commitments
• Escalate vendor issues and maintain documentation of performance

Required

• 2–4 years of experience in fast casual or QSR operations
• Demonstrated experience in franchise operations — supporting, managing, or working within a franchise system
• Multi-unit or multi-site experience — comfortable managing priorities across several locations simultaneously
• Comfortable having difficult conversations with franchisees when standards aren't being met
• Ability to balance relationship-building with operational accountability — franchisees need to trust you and respect your authority
• Strong organizational skills with the ability to manage multiple open projects at once
• Based in or willing to commute throughout the LA/OC region; reliable transportation required

Preferred

• Experience with store buildouts, new location openings, or construction project coordination
• Familiarity with developing or rolling out SOPs in a multi-unit environment
• Proficiency with project management or operations tools (Notion, Asana, Google Workspace, or similar)

• New franchisee locations open on time and to brand standard
• Franchisees feel supported, informed, and set up to succeed
• A documented, repeatable buildout and onboarding playbook is in place
• Field visit cadence is established and driving measurable operational improvements

• Be part of a brand with 45 years of history and real momentum in franchise growth
• High-visibility role with direct impact on the company's expansion strategy
• Collaborative, operator-first culture where your field observations actually shape decisions
• Competitive compensation, mileage reimbursement, and growth opportunity as the network scales
• Board & Brew is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.