What are the responsibilities and job description for the Spa Supervisor position at Boar's Head Resort?
Description
Join the team at The Boar's Head Spa as a Spa Supervisor and play a vital role in delivering exceptional wellness experiences to our guests. We are seeking a dedicated and professional leader who is passionate about customer service, wellness, and team management. This is an excellent opportunity to contribute to a luxurious environment that promotes relaxation, health, and well-being.
Key Responsibilities
Skills and Qualifications:
Join the team at The Boar's Head Spa as a Spa Supervisor and play a vital role in delivering exceptional wellness experiences to our guests. We are seeking a dedicated and professional leader who is passionate about customer service, wellness, and team management. This is an excellent opportunity to contribute to a luxurious environment that promotes relaxation, health, and well-being.
Key Responsibilities
- Oversee daily operations of the spa, ensuring smooth and efficient service delivery
- Supervise and support spa staff, including therapists, receptionists, and other team members
- Ensure high standards of customer service and guest satisfaction
- Manage appointment scheduling, retail sales, and inventory control
- Maintain cleanliness, safety, and hygiene standards in all spa areas
- Handle guest inquiries, complaints, and feedback professionally and promptly
- Assist in staff training, development, and performance evaluations
- Collaborate with management to develop promotional strategies and special packages
- Ensure compliance with health and safety regulations and spa policies
Skills and Qualifications:
- Proven experience in spa management or supervisory roles within the wellness or hospitality industry
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of spa treatments, products, and industry standards
- Ability to multitask and work efficiently in a fast-paced environment
- Customer-focused attitude with a professional demeanor
- Flexibility to work weekends, evenings, and holidays as needed
- Relevant certifications or licenses in spa therapy or management are a plus