What are the responsibilities and job description for the Field Service Representative position at BOAB Ventures?
We are seeking a highly skilled Field Service Representative (FSR) to support a mission-critical U.S. Government customer leveraging advanced Palantir technologies. The ideal candidate brings hands-on experience with Palantir platforms, strong communication skills, and the ability to work directly with military and intelligence users in a fast-paced operational environment.
This role requires a self-starter who can train users, support operational workflows, assist with dashboard creation, troubleshoot issues, and serve as a critical link between end users and Palantir engineering teams.
Responsibilities
• Build strong, proactive relationships with users at the customer site and identify use-case gaps.
• Support users by creating initial dashboards and helping formulate operational and analytical questions.
• Stay current on all platform updates, features, and capability releases.
• Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
• Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
• Consistently communicate system or operational issues to the Palantir team and customer leadership.
• Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively.
• U.S. Citizenship (required by U.S. Government contract).
• TS/SCI eligibility (active TS/SCI preferred).
• Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.).
• Strong communication skills with the ability to explain complex concepts clearly.
• Ability to work independently and in a team environment supporting high-tempo operations.
• Ability to travel up to 25% domestically or internationally, as required.
• Recent, hands-on experience with Palantir platforms.
• Military, Special Operations, or Law Enforcement background.
• Experience briefing senior military or government stakeholders.
• Background fusing intelligence capabilities in support of operations.
• Technical foundation with working knowledge of:
• HTML, Ruby, Python and/or Java
• Microsoft Excel
• Hardware, networks, and basic server administration
BOAB Ventures is a premier recruiting firm specializing in connecting top-tier talent with major corporations. With a focus on cleared positions and corporate roles, we excel in identifying and placing highly skilled professionals in industries where precision, expertise, and discretion are paramount. Our commitment to excellence ensures that both employers and candidates find the perfect match to achieve their goals.