What are the responsibilities and job description for the Host position at BOA Napa LLC?
Description
What You’ll Do:
A Host’s duties primarily focus on ensuring that guests have a positive experience as soon as they walk through the door. Responsibilities include answering the phone, making reservations, greeting and seating guests, and answering questions about menu items and other general inquiries. Other specific hosting duties may include assisting management with administrative tasks and setting tables for guests.
Your Key Responsibilities:
- Warmly and graciously greet all guests upon arrival and explain our restaurant concept
- Seat parties based on guest preferences and balance customer flow in server sections
- Upon seating, offer guests a menu and inform them of their server’s name
- When immediate seating is limited, record guest names and the number of people in the party
- Provide guests with estimated waiting time and always maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
- Accommodate special seating requests for guests whenever possible
- Maintain the cleanliness and organization of the host stand
- Inspect table for proper presentation and completeness
- Clean menus of food and stains
- Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
- Create a welcoming environment for guests by greeting them, thanking them, and saying “good-bye”
- Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
- Embody and deliver on exceptional service and hospitality
Requirements
What we are looking for:
- 2 years of previous and relevant experience in a high-end, high-volume restaurant.
- Ability to multi-task and work efficiently under pressure
- Strong communication skills, both with guests and teammates
- A positive, upbeat attitude with a strong work ethic
- Flexible availability to work days, nights, weekends – we’re looking for team players who can adapt to the flow of the restaurant
- A valid Food Handler Card and Alcohol Awareness Training Certificate (must have upon hire)
- Ability to work standing for long periods, lift up to 25 lbs, and manage a physically demanding role
- Must be 18 years or older
We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.
Salary : $20 - $22