What are the responsibilities and job description for the Director, Production Services Infrastructure Support position at BNY?
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a Director, MQ Support / Administrator professional to join our production services middleware team.
In this role, you'll make an impact in the following ways:
- Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platforms
- Manage TLS certificates to maintain secure and reliable messaging connectivity
- Perform firmware upgrades and support ongoing platform maintenance activities
- Deploy, configure, and maintain MQIPT environments
- Provision new MQ infrastructure and support day-to-day operational requirements
- Monitor platform health, troubleshoot issues, and drive timely resolution of incidents
- Support incident management activities, including triage, escalation, resolution, and service restoration
- Support change management processes, including production changes, maintenance planning, and implementation activities
- Partner with infrastructure, security, and application teams to ensure platform stability, security, and compliance
- Maintain operational documentation, technical procedures, and support standards
- Contribute to continuous improvement, reliability enhancement, and performance optimization initiatives
To be successful in this role, we're seeking the following:
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 12 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
- Hands-on experience with IBM MQ appliances and/or container-based MQ deployments
- Experience managing TLS certificates in enterprise environments
- Experience performing firmware upgrades and related infrastructure maintenance
- Experience with MQIPT deployments and provisioning
- Experience with change management and incident management in a production support environment
- Strong troubleshooting, problem-solving, and production support experience
- Strong understanding of secure messaging, connectivity, and operational best practices
- Ability to work effectively across teams in a fast-paced enterprise environment
- z/OS support experience strongly preferred
- Strong communication skills strongly desired
- Experience supporting highly available, enterprise-scale messaging environments preferred
- Familiarity with automation, scripting, or infrastructure-as-code practices preferred
- Experience working in large, regulated financial services environments preferred
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.