What are the responsibilities and job description for the Associate, Technology Service Desk/On-Site Support Analyst II position at BNY?
Job Description
Associate, Technology Service Desk/On-Site Support Analyst II
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst IIto join our Workplace Technology Support team. This role is primarily on-site, located in Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:
BNY Newsroom
BNY LinkedIn
Here’s a Few Of Our Recent Awards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Associate, Technology Service Desk/On-Site Support Analyst II
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Associate, Technology Service Desk/On-Site Support Analyst IIto join our Workplace Technology Support team. This role is primarily on-site, located in Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:
- Provide advanced desktop support for Windows 11 and macOS environments.
- Troubleshoot and resolve issues related to Microsoft 365 applications and services.
- Support mobile devices using Microsoft Intune Company Portal.
- Administer and maintain Active Directory user accounts, group policies, and permissions.
- Utilize SCCM for software deployment, patch management, and system imaging.
- Maintain a strong customer service mindset and ensure timely resolution of support tickets.
- Assist with troubleshooting and support of proprietary and line-of-business applications
- Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required. 2-5 years of experience in technical and customer-support required experience in the securities or financial services industry is a plus. Certifications such as CompTIA A , Network , Microsoft Certified: Modern Desktop Administrator Associate are a plus.
- Strong communication and interpersonal skills.
- Ability to troubleshoot a wide range of hardware and software issues.
- Ability to work independently and as part of a team.
BNY Newsroom
BNY LinkedIn
Here’s a Few Of Our Recent Awards
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
