What are the responsibilities and job description for the 2027 BNY Summer Internship Program – Client Service (Houston, TX) position at BNY?
Client Service Practice
BNY’s Client Service Practice delivers a high-quality, client-first experience across our businesses by supporting day-to-day service, issue resolution and ongoing client engagement. The 2027 Client Service Internship Program offers driven students hands-on exposure to the practice through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement and relationship management. In a fast-paced environment, interns will gain insight into BNY’s client service model, collaborate across business, operations and technology teams, and build the communication, analytical and problem-solving skills needed to help deliver timely, accurate and effective client outcomes.
What you will do
Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
Work across operations, service, and relationship teams to keep communication clear and next steps on track.
Skills you will build
Client-centric problem solving
Clear written and verbal communication
Attention to detail and ownership mindset
Process improvement and service analytics
Prioritization and escalation judgment
Impact you will have at BNY
Help improve how quickly and effectively client needs are addressed.
Support service experiences that build trust and strengthen long-term relationships.
Contribute to process improvements that make work better for both clients and internal teams.
Why this could be a fit for you
This role is a great match if you like fast feedback loops, collaborative problem-solving, and work where you can clearly see the outcome of your efforts.
Summer Internship Program
The BNY Summer Internship Program offers high-potential students a dynamic 10-week experience designed to accelerate development, build professional networks, and provide meaningful exposure to one of the world's leading financial services institutions. Through a skills-driven talent model, interns gain insight into the capabilities, platforms, and functions that power BNY's global franchise while contributing to impactful business initiatives.
From day one, interns are immersed in BNY's collaborative and innovative culture through:
Enterprise-wide onboarding and development programming, including an in person immersive induction experience, executive speaker series, skill development, and networking opportunities.
Meaningful project work aligned to key business practices and platforms, providing hands-on experience, skill development, and real-world business impact.
Structured mentorship and career support from managers, senior leaders, peer mentors, business stakeholders, and dedicated program managers.
Exposure across practices, platforms, and teams, building a broad understanding of BNY's integrated business model.
Professional, technical, and financial services training designed to strengthen business acumen and prepare participants for long-term career success.
A premier early-career experience, backed by senior leadership and designed to develop the next generation of talent for BNY's global workforce.
Program eligibility:
Enrollment in a 4-year undergraduate degree program with a strong focus on business-related and/or technology-related majors preferred
Graduating in Dec 2027 or May 2028 (U.S.)
Minimum cumulative GPA of 3.0 or better
Does not require sponsorship for employment visa status (now or in the future) in the country where applying.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.