What are the responsibilities and job description for the Vice President, Client Enablement (Project Management - Client Program Office) position at BNY Mellon?
We're seeking a future team member for the role of Vice President, Client Enablement - Project Management, Client Program Office (CPO) to join our Global Payments & Trade, Client Program Office (CPO) team. This role is located in New York City, New York.
In this role, you'll make an impact in the following ways:
* Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
* Coaches and guides on project management.
* Serves as an escalation point for complex issues.
* Advises and guides clients on appropriate solutions and shepherds through to resolution.
* Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
* Participates with team in activities that align with their functional objectives.
* Adheres to team standard operating procedures.
* Tracks and reports on results and outcomes for client enablement projects.
* Understands team metrics and dashboards.
* Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
* Resolves complex client onboarding/transition/conversion issues.
To be successful in this role, we're seeking the following:
* Bachelor's degree or the equivalent combination of education and experience is required.
* 7-10 years of total work experience and at least 5-7 years of project management experience, including client implementation and project management experience, preferred.
* Applicable local/regional licenses or certifications as required by the business.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.