What are the responsibilities and job description for the Training & Enablement Specialist position at BNY Mellon?
At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Job Summary:
We are seeking two experienced Training & Enablement Specialists to support the Corporate Trust transformation program. These individuals will be responsible for developing and delivering end-user training for a new digital platform, ensuring both internal and external users successfully transition from legacy processes to the new solution.
This is a 5-month contract with the potential for extension, located in Lake Mary, FL or New York, NY, or 100% Remote for those not near an office.
Key Responsibilities:
· Training Strategy & Enablement: Partner with business stakeholders and subject matter experts to define training requirements, establish learning standards, and develop an effective enablement strategy
· Content Development: Create and maintain training materials, user guides, job aids, presentations, and supporting documentation tailored to internal and external users
· Training Delivery: Lead engaging instructor-led and virtual training sessions, presenting new processes and system functionality while adapting delivery to various audiences
· Stakeholder Collaboration: Work closely with project teams to gather requirements, address questions, incorporate feedback, and ensure training content aligns with business objectives
· User Adoption: Support organizational change by helping users transition to new digital processes and reinforcing adoption through effective training and communication
· Continuous Improvement: Evaluate training effectiveness, identify knowledge gaps, and refine materials and delivery methods based on user feedback
Qualifications:
· 5–7 years of experience in training, enablement, instructional delivery, learning and development, or change management
· Proven experience developing and delivering training programs for business applications or digital platforms
· Strong presentation and facilitation skills with the ability to confidently train diverse audiences
· Experience creating training materials, job aids, user guides, and supporting documentation
· Ability to collaborate with cross-functional stakeholders to gather requirements and define learning objectives
· Excellent verbal and written communication skills with strong organizational and facilitation abilities
Preferred Experience:
· Experience supporting digital transformation or enterprise technology implementations
· Background in financial services, banking, or Corporate Trust environments.
· Experience training external clients or customer-facing users
· Familiarity with Learning Management Systems (LMS) and adult learning principles
· Experience supporting change management and user adoption initiatives
Why Join Us:
Join a high-impact digital transformation initiative where you'll help shape how employees and clients adopt a new enterprise platform. This role offers the opportunity to build training programs from the ground up, collaborate with cross-functional stakeholders, and influence user adoption across a global organization. With flexible work options and the potential for contract extension, it's an excellent opportunity for training professionals looking to make a meaningful impact.
At BNY, our culture speaks for itself, check out the latest BNY news at:
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America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Salary : $40 - $48