Director, Payments Product Management

We're seeking a future team member for the role of Director, Payments Product Manager to join our Global Payments & Trade team. This role is located in New York, NY.

In this role, you'll make an impact in the following ways:

• Leads product management, guides strategy, and provides servicing for complex products for the Domestic Payments Group of Global Payments & Trade Platform including ACH and Check/Lockbox Services.
• Applies expert knowledge of industry trends, market segments, client needs and competitor services/offerings to deliver best in class payment solutions.
• Owns the product governance to adhere to enterprise product governance standards, including change control, risk assessments and periodic reviews.
• Partners with legal, compliance and risk to ensure products comply with applicable laws, rules and regulations.
• Defines and monitors SLAs, KPIs and other metrics across the end-to-end value chain to understand the performance of the products, to quantify client satisfaction and to maintain the overall health of the products.
• Manages vendor relationships and supports third party governance activities to ensure vendor performance aligns with contractual obligations and SLAs.
• Serves as product point of contact for escalation of critical client issues, and partners with Client Service, Operations and Technology to resolve, understand root cause and prevent recurrences.
• Translates market needs and client feedback into clear product requirements, and user stories and prioritizes the backlog based on value, risk and effort.
• Uses the Agile methodology to partner with Engineering and Operations teams to deliver high-quality releases on time. Maintains associated product documentation, release notes and client communications.
• Aligns cross-functional stakeholders including Sales, Marketing, Operations, Technology and Client Servicing around product goals, delivery plans, KPIs, etc.
• Communicates strategy, product performance, P&L, roadmaps and risks to senior leadership to secure decisions and resources to achieve targets.

To be successful in this role, we're seeking the following:

• Expert product knowledge in core US domestic payment rails with focus on ACH and Check/Lockbox services.
• Industry Certifications such as the AAP and/or NCP are preferred.
• Bachelor's degree in business or technical-related discipline, or equivalent work experience required, advanced degree preferred.
• 10-12 years experience in product ownership or product management in the financial services industry is preferred.