What are the responsibilities and job description for the Director, Client Processing Manager position at BNY Mellon?
Director, Client Processing Manager
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Director, Client Processing Manager to join our Client Processing team. This role is based out of Pittsburgh, PA.
In this role, you'll make an impact in the following ways:
- Manage multiple teams and oversee a core operating area in Client Processing, handling all aspects of client accounts including solicitation, inquiries, transactional processing, and problem resolution
- Manage resource allocation and ensure projects are on schedule and within budget
- Provide a consistent client service level model and ensure all service levels are consistently satisfied or exceeded
- Develop policies and processes to meet and exceed product/service and quality standards, identifying and implementing process improvements to enhance stakeholder experience
- Recruit, direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork
- Set departmental budgets, conduct resource planning, and develop business plans for team/group operations
To be successful in this role, we're seeking the following:
- Bachelor's degree or equivalent combination of education and experience required; advanced/graduate degree preferred
- 10-15 years of total work experience preferred, with at least 3-5 years in management
- Experience in brokerage processing preferred
- Applicable local/regional licenses or certifications as required by the business
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
- America's Most Innovative Companies, Fortune, 2025
- World's Most Admired Companies, Fortune 2025
- "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.