Client Services Associate (contract)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Job Summary:

This role sits within BNY’s Cash Management team and is responsible for supporting daily fund movement activities with precision and control. The Associate will process client cash activity including subscriptions, redemptions, and fund transfers, ensuring accuracy, timeliness, and adherence to strict operational controls. This is a high-volume, detail-heavy environment with structured workflows, offshore team coordination, and exposure to complex financial products. 2–3 months of ramp-up training is expected, with further development over time as product knowledge deepens.

Key Responsibilities:

• Cash Processing & Data Accuracy – Execute daily subscription/redemption entries, fund transfers, and reconciliations with zero-tolerance for error; ensure high-quality data entry as cash movements are triggered directly from system inputs.
• Workflow Ownership & Team Coordination – Allocate workload across a team of four and collaborate with offshore partners for Sun-to-Sun operational coverage; step in to review, approve, or support tasks as needed.
• Exception Handling & Review Controls – Conduct 4-eye checks within delegated monetary thresholds, investigate discrepancies, and escalate issues appropriately to maintain internal risk and compliance standards.
• Stakeholder Communication – Partner with internal functions such as client service, operations, and risk teams while proactively coordinating resolutions with external clients or custodians.
• Process Improvement & Product Exposure – Contribute to checklist optimization, system enhancements, and continuous-improvement initiatives while growing product knowledge across equity and other asset types.

Qualifications:

• 1–2 years of experience in banking operations, fund administration, or cash management
• Proven data entry accuracy and strong attention to detail
• Proficiency in Excel including Pivot Tables, VLOOKUPS, and ideally MACROS
• High school diploma required; bachelor’s degree preferred
• Strong written and verbal communication skills
• Ability to manage high-volume tasks against strict deadlines and checklists

Preferred Experience:

• Experience using Aladdin or similar order management/cash processing systems
• Exposure to financial services or asset management operations
• Familiarity working with offshore or split-shift operational teams

Why Join Us:

You’ll gain hands-on exposure to high-value transactions, complex product types, and operational governance at scale within a top-tier financial institution. This role offers a structured ramp-up period (2–3 months) with long-term development potential as you deepen your expertise across systems, products, and end-to-end trade lifecycle controls. If you’re detail-oriented, process-driven, and eager to build a career in financial operations, this is a strong foundational path.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023”