Vice President, Production Services Application Support

Vice President, Production Services Application Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
 

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
 

We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our AI- Hub team. This role is in Pittsburgh/PA or Lake Mary (Greater Orlando, FL) via 4 days in office.

In this role, you’ll make an impact in the following ways: 

• Resolve and triage any issues related to critical applications, servers, networks, and overall health of the application.
• Maintain the operational stability and integrity BNY’s AI Hub platform which is leveraged by other LOB’s
• Build and maintain standard procedures to troubleshoot and resolve events.
• Work with Ai Hub engineers to reduce mean time to resolution and enhance delivery of the service.
• They must maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains.
• Regularly interact with the Internal customers and support teams. Treat the stakeholders with diplomacy and politeness. They must handle both the non-technical and technical requirements for the users.

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
•  3-5 years of experience in technology support areas. Including Java, Python, Network, Windows, Unix, and/or Mainframe performing hands-on IT Infrastructure & Application troubleshooting.
• Proficiency in SQL and Splunk queries to understand logs and build dashboards.
• Understanding of AI & ML, Agents, Models and core technology on how AI systems learn and make decisions
• Understanding of Microsoft Azure and GCP (Google Cloud Platform)
• Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes.
• Self-motivated, with key strengths in initiative, dependability, and teamwork.

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom

BNY LinkedIn 

Here’s a few of our recent awards: 
•    America’s Most Innovative Companies, Fortune, 2025
•    World’s Most Admired Companies, Fortune 2025
•    “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards: 
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 
 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.