What are the responsibilities and job description for the Vice President, Client Service position at BNY External Career Site?
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Service to join our Treasury Services team. This role is located in Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:
- Support clients in addressing and resolving complex operational and technical issues and ensuring requests are executed by having advanced problem-solving skills, judgement, and experience to analyze information.
- Use developed communication skills to deliver high quality service to clients.
- Use a CRM platform for all communication with clients.
- Provide individuals at assigned clients information related to BNY’s products and services representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY’s services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
- Maybe the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Lead and participate in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 7-10 years of total work experience preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
