What are the responsibilities and job description for the Specialist, Client Processing Representative position at BNY External Career Site?
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Specialist, Client Processing Representative to join our GSS Enablement Operations team. This role is located in Jersey City, NJ.
In this role, you’ll make an impact in the following ways:
- Provides client service and support to internal and external clients daily, including phone interaction, problem resolution, transaction processing, reconciliations and accounting services.
- Regularly updates client accounts in a timely manner.
- Supporting clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
- Demonstrates the ability & willingness to learn about our clients and our products.
- Monitoring client inquiries, resolves non-routine issues and escalates complex issues as needed.
- Participating in internal activities and initiatives designed to improve the client experience.
- Utilizing problem-solving skills and best judgement to analyze information, and to provide our clients with information related to BNY products.
To be successful in this role, we’re seeking the following:
- High school/secondary school diploma or equivalent combination of education and experience required; Bachelor’s degree preferred
- 5-7 years of total work experience preferred.
- Must be comfortable speaking directly with our clients.
- Experience in an operational area and/or client services preferred.
- Rotating Schedule starting on 11am – 8pm for the first month, then including 7am - 4pm and 9am - 6pm.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $52,000 and $85,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
Salary : $52,000 - $85,000