What are the responsibilities and job description for the Specialist, Client Operations Representative position at BNY External Career Site?
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Client Operations to join our team. The position is located in Pittsburgh, PA ( 4 days in office expectation).
In this role, you’ll make an impact in the following ways:
- Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY
- Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
- Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
- Provide clients with information related to BNY products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY services and offerings.
- Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY
- Resolve complex or non-routine client issues or inquiries as needed.
- Use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings to clients for front office consideration.
- Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.
- Provide guidance to less experienced team members and support multiple, complex client accounts.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience.
- 1-2 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
- No direct people leadership responsibilities.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.