What are the responsibilities and job description for the Senior Specialist, Client Service Data Insights & Analytics position at BNY External Career Site?
Senior Specialist, Client Service Data Insights & Analytics
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist, Client Service Data Insights & Analytics to join our Global Clearing Team. This role is located in New York City, NY.
In this role, you’ll make an impact in the following ways:
- Participates in the collection, analyzation, and interpretation enterprise-wide shared service client data to provide actionable insights that inform business decisions and improve client service.
- Participate with the data teams to analyze client data from various sources, including surveys, sales data, customer service records, and market research reports.
- Identify patterns and trends in client behavior and market conditions to inform client service data insights and analytics.
- Build clear, compelling reports and presentations to stakeholders, translating complex data into actionable insights.
- Enhance manual processes by leveraging AI technologies.
- Administer a competitive analysis to pinpoint specific areas where we can drive meaningful process improvements.
- Participate in the design of client feedback systems and surveys to continuously improve client satisfaction.
- Collaborating with Client Service teams to incorporate insights into business strategies.
To be successful in this role, we’re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required with an MBA preferred.
- 4-5 years of total work experience preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $59,000 and $114,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.
Salary : $59,000 - $114,000